Guest Services Representative

About this role

It's more than a career, it's a calling. MO-SSM Health Saint Louis University Hospital

Worker Type: Regular

Job Highlights:

This is a full-time, position working Monday-Friday from 11:30AM-8:00PM. Preferred candidates will have experience with computer programs, including Microsoft Teams and Outlook. Join Our Team and make a difference every day while enjoying competitive pay, great benefits, and a supportive work environment. We offer competitive, affordable health insurance and benefits designed to support you and your family Fulfill your calling with SSM Health — apply today!

Job Summary: Acts as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Job Responsibilities and Requirements: RESPONSIBILITIES • Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns. • Receives guest suggestions and complaints and escalates through proper channels. • Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies. • Identifies and report issues of safety and maintenance. • Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern. • Performs other duties as assigned.

EDUCATION • High school diploma or equivalent

EXPERIENCE • No experience required

PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing.

Department: 9508000037 Guest Services

Work Shift: Day Shift (United States of America)

Scheduled Weekly Hours: 40

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). 

• Flexible Payment Options:  our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

• Upfront Tuition Coverage :  we provide upfront tuition coverage through FlexPath Funded for eligible team members. 

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more.

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