Guest Service Agent - Winter 26.27 Seasonal - Full/Part Time

About this role

Seasonal Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. 

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU? • Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* • Discounted skiing and riding for friends and family of eligible employees* • Vacation and Sick Time policies for eligible employees* to rest, relax and recharge • Generous discounts on outdoor gear, apparel, rental cars, etc. • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees. • Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.

• 401(k) plan with generous company match • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education • Paid parental leave of up to 6 weeks for eligible employees* • Free regional bus pass 

*Click  HERE for more information on our employee benefits! 

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at  https://www.steamboat.com/doinggood .

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY This position will work with our guest services department in providing exceptional hospitality to our guests and owners. This position is integral in delivering a pleasant, positive and memorable vacation experience to visitors by being professional, courteous, and helpful.

ESSENTIAL DUTIES • Greets, registers, and gives directions to guests/owners.  Issues residence key and escort instructions to Bell/Shuttle.

• Understands Resort’s utilized software & reservation system to be able to post monetary transactions, check in/ check-out guest, and make walk-in reservations.

• Handle multiple phone lines including routing them to other departments.

• Serve as the liaison between the various departments to ensure communication lines are efficient and effective.

• Compliance with all company policies and procedures as well as any regulatory requirements

• Other duties as assigned

REQUIRED QUALIFICATIONS • 2 years of previous work history/education required

• Communicate clearly in English, both verbal / non-verbal, and written

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

EDUCATION REQUIREMENTS • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Resort hourly pay range: $19.00 - $20.00 per hour

PHYSICAL REQUIREMENTS • Must be a minimum 18 years of age

• The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision.

• Must be able to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

• Must be able to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise : The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any

Similar jobs

• Guest Services Agent - Part Time, Winter 26/27 — Mont Tremblant (CrystalMountain) · Enumclaw, WA
• Ticketing Supervisor - Winter 26.27 Seasonal - Full/Part Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Ski Instructor - Winter 26.27 Seasonal - Full/Part Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Retail Sales Associate - Winter 26.27 Seasonal - Full/Part Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Night Custodian Lead – Winter 26.27 Seasonal - Part Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Retail Manager - Winter 26.27 Seasonal - Full Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Hotel Bell Staff/Valet - Winter 26.27 Seasonal - Full/Part Time — Mont Tremblant (SteamboatSkiResort) · Steamboat Springs, CO
• Winter 26/27: Front Desk Agent — POWDR · Copper Mountain, CO