Guest Experience Manager, The Westin Monache

About this role

Year Round LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it? 

More about the benefits and perks of your adventure here: • Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts

• Discounts on ski/snowboarding lessons

• Friends and Family vouchers

• Retail & Food discount

• Equipment Rental discount

• 401k with company match

• Healthcare

• Dental

• Vision

• PTO for benefit eligible employees

• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

*Offers of employment may be contingent upon successful completion of a background investigation.

A little about this position: • Guest Experience Manager oversees lobby operations and hotel amenities, such as bell/valet services, concierge and activities. • Manages guest concerns, satisfaction and guest recovery ensuring overall guest satisfaction. • Performs duties of the Front Office Manager in their absence.

Requirements: • Four-year college degree or 1-2 years of previous experience in a luxury or full-service property setting. • Minimum of two years' guest service or hospitality experience. • Marriott/Westin experience beneficial. • Strong interpersonal and problem-solving skills. • Minimum of 6 months to 1-year management experience. • Strong working knowledge of business software emphasis on MS Excel, Word, Power Point. • Professional demeanor, attitude and appearance. • Strong work ethic. • Ability to effectively communicate with guests, employees and management. • Ability to perform under pressure and with deadlines in a high-volume setting. • Flexibility in scheduling based on guest demand and occupancy changes. • Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.

Pay: $70,304.00 - $73,732.50 per year

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