GTM Systems & Automation Lead (Remote)

About this role

About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network , to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

About the Team

The RevOps team owns the systems layer, operations & automation that supports Telnyx's growth engine. Historically, that meant administering 3rd party GTM tools used by humans: CRM, marketing automation, enrichment vendors, routing, campaign workflows, reporting, and vendor integrations.

That operating model is changing. Telnyx is increasingly building AI agents and automation that interact directly with the GTM stack. The systems team now needs to support both human-facing workflows and bot-facing infrastructure: clean data, reliable integrations, durable automations, documented process, and scalable operating patterns.

The Role

We are looking for a TPM, GTM Systems to own and improve the operating layer behind Telnyx's revenue engine.

This is a builder-operator role. You will not just maintain a queue of admin tickets. You will identify recurring friction, stabilize workflows, document how systems should work, and turn repeated manual work into scalable automation.

You will work across RevOps, Sales, Marketing, Customer Success, Finance, and Engineering to keep the GTM stack reliable and optimal while helping the team transition from vendor-heavy, manual workflows toward owned systems and AI-powered automation.

This role is ideal for someone who has lived inside GTM systems, understands how revenue teams actually operate, and is technical enough to connect systems, debug workflows, and partner with engineers without needing every problem handed off.

What You'll Do

• Lead cross-functional GTM systems programs from discovery through launch, adoption, and iteration

• Translate business workflows into clear technical requirements, system designs, milestones, owners, risks, and success metrics

• Partner with RevOps, Engineering, Data, Sales, Marketing, CS, and Finance to modernize the GTM operating layer

• Drive programs around CRM architecture, routing, enrichment, handoffs, lifecycle automation, attribution, service order workflows, reporting dependencies, and AI-agent readiness

• Identify where manual work, vendor glue, or unclear ownership should become durable automation or owned system logic

• Define safe operating patterns for AI agents interacting with GTM systems, including data access, workflow permissions, approval gates, error handling, and auditability

• Create documentation that makes systems understandable: current state, target state, business rules, dependencies, failure modes, launch plans, and open decisions

• Triage systems requests at the program level: distinguish one-off fixes from structural process gaps or productizable automation opportunities

• Manage vendor and tooling dependencies where they affect system architecture, reliability, cost, or roadmap decisions

• Ensure GTM systems work ships with clear ownership, support paths, monitoring, and downstream reporting impact understood

What You'll Bring

• 4+ years of experience in Technical Product Management, Revenue Operations, GTM Systems, GTM Engineering, or a closely related technical operations role

• Strong hands-on experience with CRMs like Salesforce & Hubspot, and a solid understanding of the data models and software architecture they’re built on

• Experience building AI-native systems where LLMs or agents are first-class users of the product, not just features layered on top of a human workflow

• Ability to reason about agent-facing product requirements: context, tools, permissions, memory, workflow boundaries, human approval points, observability, and failure modes

• Experience leading cross-functional systems programs involving business stakeholders and engineering teams

• Experience taking a lead technical role in software migrations involving critical end-user workflows with 0 down time

• Experience debugging integrations, field sync issues, routing problems, campaign workflow failures, and broken handoffs

• Comfort working with APIs, webhooks, automation tools, data flows, and technical documentation

• Ability to operate independently and thrive in ambiguous, fast-moving environments

What Success Looks Like

In the first 60 days, you will:

• Build a deep understanding of Telnyx’s GTM systems, customer lifecycle, data model, and revenue workflows

• Build your personal AI leverage layer: onboard an agent to Telnyx’s GTM context, teach it the relevant systems and workflows, and create reusable skills that increase the speed and quality of your product discovery, documentation, analysis, and execution

• Map the highest-leverage opportunities to modernize the CRM and GTM operating layer, with a bias toward areas where we can ship quickly and learn from real usage

• Deliver the first set of product requirements for CRM evolution, AI-agent workflows, data model improvements, or automation surfaces

• Part

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