Group Mgr II, U.S. Benefits Delivery

About this role

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: Human Resources Job Description: The Group Manager II, HR Operations leads a group of operational functions and activities via Team Managers/Analysts within a unit and provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved for the overall group.

Depth & Scope: • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required • Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity • Expert knowledge of the business and operational functions supported • Leads teams with multiple points of internal and external contact (may include direct contact with Customers) • May manage over a diverse geographic jurisdiction • May provide National support to business partners • Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning • Requires expert process management knowledge and the risk profile for team processes supported; advanced knowledge in identifying, tracking and resolving gaps • Oversees management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational) for functional area • May act as highest point of team escalation for resolution and provides direction to resolve issues or escalate • Involves regular contact with cross-functional teams across TDBG or external contacts and/or customers

Education & Experience: • Undergraduate degree required • 7+ years relevant experience required • Excellent written and verbal communication skills • Excellent ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influencing decisions • Proven experience in effective relationship management • Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities • People management experience required • A broad knowledge of Human Resources policies and procedures • Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc. • Excellent analytical and problem-solving skills • Demonstrated planning and management skills • Demonstrated project and process management skills • Demonstrated ability to balance work load and align work to resources • Ability to measure and analyze metrics required

Preferred Experience: • E xtensive experience leading operational change and modernization efforts within an HR Benefits function • The ability to independently assess complex program requirements and design modernized operational workflows and controls that automate manual processes and mitigate operational risk • Experience working within Benefits Delivery

Customer Accountabilities: • Acts as key liaison with partners and external groups and provides subject matter expertise at the department level • Acts as key escalation point for significant risk/exceptions • Monitors service and control standards against overall business/department objectives • Develops and maintains effective working relationships with internal and external partners for the purposes of delivering optimal customer service • Coaches to ensure operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues where necessary

Shareholder Accountabilities: • Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality • Ensures programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities • Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements • Provides expertise and coordinates implementation and testing of new processes, technologies or operating models in own area • Meets department standards for productivity and efficiency and implements process improvement initiatives, executes on change, supporting adherence, tracking and realizing benefits • Coordinates activities with partners in HR, Technology, Finance, Risk Management, etc. • Ensures appropriate reporting and escalation of issues occurs based on risk profile • Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct • Coaches employees to deliver on the business service and operating model • Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements

Employee/Team Accountabilities: • Responsible for management of the overall team, providing both leadership and guidance • Sets targets and objectives for the t

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