Group Director, Client Partner

About this role

Who we are: Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We’d love to hear from you if: Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As a Group Director, Client Partner , you will own senior client relationships and business outcomes across a defined, verticalized client portfolio, designing multi‑year growth strategies and leading client touchpoints that move decisions to action. You’ll translate platform, competitive, industry, and Bliss Point insights into executive‑ready choices, orchestrate cross‑channel strategy with clear measurement, and set the standards and rhythms your leaders use day‑to‑day. You’ll nurture resilient C‑level relationships, reduce churn risk through formal account reviews and playbooks, and serve as a key leader in high-value business development efforts. You’ll develop leaders, institutionalize product‑first and measurement‑led practices, and partner with a centralized Operations &Finance group to achieve delivery quality and financial discipline—so you can stay focused on client success and growth. 

Level and scope alignment • Level: Group Director (People Manager). Directs one or more functional areas through Directors/Senior Managers/Managers; sets 1–3‑year strategies that drive innovation, productivity, and growth; accountable for portfolio relationship health and outcomes; partners with centralized Ops/Finance for operational execution and financial stewardship.

• Reporting line: Typically to a VP (E1) or above; partners with Senior Client Leadership, Channel Teams, Analytics/Econometrics, Shared Services, Ops, Strategic Planning, Finance, Product/Bliss Point, and People.

• Team: Leads multi‑disciplinary client teams; accountable for client growth, risk reduction, and leadership quality across a defined book of business.

Key responsibilities

Client‑Centric • Design and socialize multi‑year business growth strategies across your portfolio; align executives on ambition, investment, and a practical change roadmap, resolving competing incentives and complex politics along the way. Ensure these strategies connect with day to day work and priorities.

• Proactively nurture trusted, resilient relationships across the stakeholder system (including C‑suite); lead frequent, strategic client touchpoints and formal cross‑functional account reviews that turn insight into decisions, analyze churn drivers, and implement preventive actions.

• Stay connected to client business performance and key monthly and quarterly deliverables.

• Oversee and elevate integrated planning across multiple accounts so plans are consistent, strategic, and aligned to business and portfolio objectives; standardize planning frameworks (audience strategy, channel mix, investment scenarios, pacing) and engage Strategic Planning for cross‑brand/multi‑market, long‑lead inventory, or complex governance needs.

• Review, strengthen, and pressure‑test Director‑level plans - fine‑tune investment levels, channel roles, forecasting assumptions, and trade‑offs - and partner closely with Analytics/Econometrics, Channel teams, and Creative to ensure feasibility and measurement alignment.

• Lead or co‑present senior‑level planning presentations and major pitches with Business Developmentand your VP, shaping the story, solution, and value proposition so they are clear, defensible, and aligned with leadership expectations.

Product‑Led • Drive product mastery & application of the Bliss Point App Suite. Build and demonstrate a product‑first operating model; set portfolio adoption, quality, and usage standards tied to retention, cross‑sell, and efficiency.

• Operate the feedback loop with Product: consolidate client needs, prioritize systemic issues, sponsor automation/operating model improvements that free capacity for higher‑value work, and influence the roadmap with your VP and Product leaders.

• Coach leaders to use App Suite insights in executive conversations; institutionalize narrative quality (what, so what, now what) across teams.

Data & Measurement‑Driven • Challenge and evolve measurement approaches (e.g., MMM, incrementality, attribution) across your clients; align executives on investment cases, risk/return profiles, and clear success thresholds.

• Make analytics and planning readable and repeatable across accounts: set consistent goals by objective, a shared cadence for readouts, and simple documentation of assumptions, risks, and decisions so insights lead to concrete next actions.

• Oversee high‑severity data and measurement escalations; ensure strong QA governance; partner with Analytics/Econometrics leadership to advance methods and upskill leaders.

The Tinuiti Way • Apply expert‑level, measurement‑guided strategy across channels (including owned/earned), orchestrating interdependencies to optimize the holistic mix; integrate strategy, product, and measurement into a single, accessible narrative.

• Lead client education initiatives to elevate measurement, product, and channel literacy; set portfolio‑wide best practices leaders can apply.

• Use and interpret advanced data modelsacross channels to guide executive trade‑offs

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