Graduate Programs Student Services Support Coordinator

About this role

Job Profile: Student Support Specialist 2 Job Family: Student Support Services Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates. Job Description: Join a high-impact team supporting graduate business students at one of the nation’s largest and most innovative business schools. In this role, you will ad Join a high-impact team supporting a top graduate business program at the W. P. Carey School of Business. The Graduate Programs Student Services Support Coordinator serves as a primary point of contact for students enrolled in graduate business programs, helping shape the student experience from orientation through graduation.

This highly student-facing role supports a collaborative and globally diverse community. Under the guidance of the Associate Director, the Coordinator supports student academic success and engagement through academic advising, event and program management, communications, faculty support, and daily program operations.

The Coordinator works independently while collaborating closely with a high-performing Program Operations team to deliver a high-quality student experience. This role requires building strong relationships with students, faculty, campus partners, and internal customers while demonstrating professionalism, responsiveness to student needs, discretion, and a strong commitment to service excellence in a fast-paced environment. Additional responsibilities include monitoring academic progress and coordinating student-facing events and initiatives.

Success in this role requires professionalism, cultural awareness, adaptability, strong communication skills, and the ability to thrive in a fast-paced, service-focused environment while balancing multiple priorities with minimal supervision. The role also offers opportunities to participate in unit-wide committees and cross-functional initiatives.

This Tempe-based position offers flexible scheduling options, including a hybrid in-office/remote work arrangement that supports both program needs and work/life balance. Opportunities for professional development, expanding your network across ASU, and occasional travel to support short international courses are also available.

If you enjoy helping others succeed, value collaboration, and appreciate variety and ownership in your work, this may be an excellent opportunity to grow your career in student success and higher education administration.

Salary Range $46,000 – 51,000 to commensurate with experience

Essential Duties/Responsibilities • The Coordinator has the following major responsibilities for one or more graduate business programs, which may require occasional extended work hours, including evenings and/or weekends as needed, and occasional in-state or out-of-state travel.

• Advises and supports immersion and online graduate business students through academic coaching, problem-solving, conflict resolution, and interpretation of university and program policies.

• Monitors and manages student academic progress, including degree completion, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness.

• Oversees student administrative processes and records, including registration, interactive Plan of Study (iPOS), CPT trainings, and academic tracking.

• Develops and delivers proactive student communications through presentations, office hours, newsletters, and targeted outreach.

• Plans and executes orientation, student engagement initiatives, leadership programming, and academic and signature events.

• Collaborates with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives.

• Coordinates faculty and classroom support, including course material preparation and classroom operations.

• Supports program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals.

• Creates, documents, and improves operational processes and procedures to enhance program effectiveness and the student experience.

• Serves as a key resource for student services within the college and ASU and represents the WPC.

• Program Operations team on committees and collaborative initiatives as needed.

Days and Schedule : Typical work schedule is Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional schedule adjustments to support evening cohort programming and student engagement activities. Some evenings and weekends may be required based on program needs and events. Flexible work options, including hybrid remote work arrangements, may be available following an onboarding period and are subject to ASU policy and department approval.

Desired Qualifications • Evidence of a Master’s degree in education, business, or a related field

• Experience advising or supporting students in a higher education environment

• Experience working with and supporting diverse and international student populations

• Experience coordinating events, programs, or student engagement initiatives

• Demonstrated ability to communicate effectively with diverse audiences

• Experience delivering presentations, workshops, or student trainings

• Strong organizational skills with attention to detail, discretion, and confidentiality

• Demonstrated ability to manage multiple priorities independently in a fast-paced environment

• Experience managing projects, timelines, and operational processes

• Proficiency with Microsoft Office applicatio

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