Global Travel Support & Event Ticketing Specialist

About this role

Job Description

Who We Are Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities.

Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 

The Role Global Operations is seeking a highly organized, service-oriented Global Travel Support & Event Ticketing Specialist to support two of the company's most visible employee-facing programs: Corporate Travel and Employee Ticketing & Experiences.

Reporting to the Head of Global Travel Program, this role services the day-to-day administration of both programs, ensuring exceptional service delivery, timely execution, effective communications, and continuous program improvement. The specialist will partner with employees, executive assistants, business leaders, vendors, and cross-functional teams to deliver seamless experiences while maintaining operational excellence.

This role combines operational execution with program coordination, communications, training, analytics, and process improvement. The successful candidate will be proactive, customer-focused, highly organized, and comfortable managing multiple priorities in a fast-paced environment.

Both travel and ticketing are highly visible, employee-facing services - flexibility to support evening and weekend requests is expected.

Key Responsibilities Employee Ticketing & Experiences (40%) Coordinate the administration of CAA's employee ticketing and hospitality programs. • Manage daily ticket requests, allocations, and distributions across multiple venues and events.

• Serve as the subject matter expert for ticketing platforms, venue portals, and distribution processes.

• Support suite hospitality logistics, including food and beverage orders.

• Partner with business units to manage ticket requests, approvals, and communications.

• Maintain ticket inventory and prepare utilization reporting.

• Support venue contract administration and renewal tracking.

• Promote employee experiences through timely and engaging program communications.

• Respond to urgent ticketing requests with professionalism, discretion, and accuracy.

• Provide evening and weekend support during high-demand events, ticket releases, and other business-critical periods.

Corporate Travel Program (40%) Support the administration and ongoing evolution of CAA's global travel program. • Serve as a point of contact for employee travel support and program inquiries.

• Coordinate traveler profile creation, guest traveler requests, delegate and executive assistant access, and account administration.

• Assist with travel policy communications, employee education, procedures, and program updates while promoting traveler awareness and compliance.

• Support the development and maintenance of travel reporting, dashboards, and program analytics.

• Monitor shared program inboxes and ensure timely, accurate, and customer-focused responses on employee requests.

• Identify opportunities to improve the traveler experience,  streamline operational processes, and improve program efficiency.

• Partner with internal stakeholders, the travel management company (TMC), and travel suppliers to support day-to-day program operations and service delivery.

• Maintain program documentation, standard operating procedures, and knowledge resources to ensure consistency and operational excellence.

Training, Communications & Program Engagement (20%) Drive employee awareness, adoption, and engagement across both programs. • Coordinate onboarding and training for employees, executive assistants, and new managers to promote successful program adoption.

• Develop,  maintain, and continually enhance training materials, FAQs, user guides,  knowledge resources, and standard operating procedures.

• Create and manage employee communications related to program enhancements, policy updates, new initiatives, and available resources.

• Plan and coordinate engagement initiatives that increase awareness, utilization, and satisfaction with Travel and Employee Experience programs.

• Prepare presentations, executive summaries, dashboards, and recurring reporting to support management decision-making and program performance.

• Support change management efforts related to new systems, policies, and operational enhancements, ensuring a seamless employee experience.

• Identify opportunities to streamline processes, improve operational efficiency, and enhance the overall employee experience through continuous improvement.

• Support strategic initiatives and special projects and enterprise-wide programs across the Global Operations organization.

Requirements • Bachelor's degree preferred.

• 3–5 years of experience in operations, travel, hospitality, events, employee se

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