Global Services Quality Leader (m/f)

About this role

Job Description Summary As one of the most transformative and visible Quality leaders in GEV, you will serve as the Quality Leader for one of the largest business lines in the company - Gas Power Global Services. You will be responsible for driving Quality outcomes for our customers and field services teams by leading a highly mature quality organization.

Job Description Essential Responsibilities • Strategic Leadership: • Lead the implementation of a cohesive customer and field quality vision – in line with GEV Zero-Defect Framework • Drive transformational initiatives to improve read across for regions, reliability for our product, customer responsiveness and reduction in cost of poor quality • Define and own enterprise quality goals, KPIs, action-plans and roadmaps

• Customer Engagement: • Engage in largest customer issues and ensure RCAs and corrective actions are sufficient and deployed globally • Represent the business on quality matters with customers, regulators, and external partners • Partner with Customer Services Engineering and improve speed and quality of issue resolution, inclusive of enhanced technical support through advanced tools and AI

• Internal Focus Areas: • Operationalize framework for early identification High Risk Defect to meet reduction targets for Customer Events and Days-Lost-Generation (DLG) • Support Successful Outage Score Improvement target for One Field Services, by avoiding repeat escapes that contribute to quality defects including – 1st attempt start-up failure, trips post start etc • Lead the deployment of new Customer Experience MOR for Global Services and drive improvement in the Customer Experience Score • Partner with ITR Region Leaders and OFS Region GMs, to develop and execute an action-plan to improve Glint survey score for Quality for the front-lines • Support the roll-out of “EXECUTE” Zero Defect Framework for One Field Services and partner cross-functionally to improvement the same for “WIN-DESIGN-BUY-BUILD”

• Team Development: • Lead, develop, and inspire a multi-regional, highly mature quality organization • Coach direct staff towards executive readiness • Enhance the culture of breakthrough thinking and adoption of GEV lean operating method tools

Qualifications/Requirements • Bachelor's degree from an accredited university or college and 10 years’ experience in the Operations environment with strong business process understanding with proven track record of results using Quality and Lean methodologies OR High school diploma/GED and 20 years of experience in the Operations environment with strong business process understanding with proven track record of results using Quality & Lean methodologies • Expertise in structured problem solving methodologies (such as A3, 8D, PSR, TapRooT, Shainin etc) and familiarity with GEV Lean Operating Method tools (MOR, Hoshin, Roadmap, Daily Management and Kaizen) • Proven track record in leading global quality transformations (people, process and systems) and driving enterprise-level improvements to improve customer experience • Knowledge of engineering, manufacturing, and supply chain processes, with deeper experience in power generation and/or field service-based businesses • Experience supporting diverse customer bases and cross-functional teams across multiple regions, with high level of adaptability and resilience in managing complex, global challenges • Candidates outside US must have EU Work Permit

Desired Characteristics • Systems Thinking : Ability to see how changes in one part of the process affect the entire value stream. • Influencing Skills : Proven ability to lead change across functions without direct hierarchical authority. • Data-Driven : A passion for using data to find the "signal in the noise" and prioritize the most impactful projects. • Resilience : The tenacity to challenge the status quo and maintain high standards even under delivery pressure. • This job will require travel >25% , may vary depending on location

For candidates applying to a U.S. based position , the pay range for this position is between $200,000 and $250,000 USD. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Como uno de los líderes de Calidad más transformadores y visibles de GEV, usted se desempeñará como Líder de Calidad para una de las líneas de negocio más grandes de la compañía: Gas Power Global Services. Será responsable de impulsar los resultados de Calidad para nuestros clientes y equipos de servicios en campo, liderando una organización de calidad altamente madura. Responsabilidades Esenciales • Liderazgo Estratégico: • Liderar la implementación de una visión cohesiva de calidad para clientes y servicios de campo, alineada con el Marco de Cero Defectos de GEV. • Impulsar iniciativas transformacionales para mejorar la estandarización entre regiones, la confiabilidad de nuestros productos, la capacidad de respuesta al cliente y la reducción de los costos derivados de la mala calidad. • Definir y liderar los objetivos de calidad a nivel empresarial, los indicadores clave de desempeño (KPIs), los planes de acción y las hojas de ruta.

• Relación con Clientes: • Participar en los problemas más importantes de los clientes y asegurar que los análisis de causa raíz (RCA) y las acciones correctivas sean adecuados y se implementen globalmente. • Representar al negocio en temas de calidad ante clientes, organismos reguladores y socios externos. • Colaborar con Customer Services Engineering para mejorar la velocidad y calidad de la resolución de problemas, incluyendo soporte técnico avanzado mediante herramientas avanzadas e inteligencia artificial.

• Áreas de Enfoque Interno: • Operacionalizar un marco para la identificación temprana de Defectos de Alto Riesgo con el fin de alcanzar los objetivos de reducción de Eventos del Cliente y Días de Generación Perdida (DLG). • Apoyar el objetivo de mejora del índice Successful

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