Global Process Owner

About this role

The Global Process Owner (GPO )   is accountable for the design, standardization, governance, and integrity of   a critical   cross - functional   business   process   across QTS. This role   defines   the   scope of the   end-to-end process   and ensures it is   executed   effectively,   consistently, and with   appropriate controls   across   the global enterprise.   It is accountable for tracking the business value realization of   improvements to the   end-to-end   process.  

The GPO   operates   within the enterprise GPO operating model, partnering closely with the   functional leaders   who   own the management system s , executive cadence s , and outcomes   of the underlying work   and the GPO Leader (who governs   enterprise ‑ wide   process standards and consistency).   T his role ensures the process   design ,   data, controls, and standards   enable business outcomes,   are   decision ‑ grade   and scalable.  

What You Will Do :   ( Job Responsibilities )     

Process Ownership & Governance  

Own   end ‑ to ‑ end   accountability for   a specific   process domain   and   its   design , including process boundaries, decision points, controls, and escalation paths across   al l processes and subprocesses .  

• Define and   maintain   the   end-to-end   global   process   design ,   scope   and   taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.   Partner with business stakeholders to ensure business process designs effectively meet business   objectives .  

• E nforce process governance including stage gates, reconciliations, approval frameworks, and exception handling.   Establish and lead process council reviews to   evaluate process performance,   communicate   process health and ensure   process roadmaps are aligned with executive stakeholder expectations.  

• Manage intake, prioritization,   sequencing   and approval   of   underlying   process changes, assessing enterprise impacts, risk, and control implications.  

• Ensure governance   for the end-to-end process   aligns with enterprise initiative and process governance frameworks.  

Standards, Controls & Data Integrity  

• Develop and   maintain   standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.  

• Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds   in coordination with QTS data owners.  

• Hold sign-off authority on system changes that   impact   the   end-to-end   process.   Partner with systems and data teams to translate process standards into system requirements and embedded controls.   Influence technology roadmaps   to support   business process design   and s upport IT teams in technical delivery of any changes   to the   end-to-end process .    

• Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.  

Performance Monitoring & Continuous Improvement  

• Define ,   maintain   and report   process KPIs focused on   end-to-end process cycle times   and   process   e ffectiveness, quality and   compliance.   Clearly link process KPIs to   overall   QTS   enterprise   objectives .  

• Use analytics and process insights to   identify   bottlenecks, control gaps, and improvement opportunities.   Identify and remediate root causes affecting process health using data-driven decision making.  

• Drive prioritized process improvements that strengthen   cycle time, quality , employee   experience   and profitability .   Establish a mechanism for capturing and reporting value realization of process improvements.  

Enablement & Adoption  

• Support   adoption   of   process   standards through training guidance, communications, readiness criteria, and compliance reinforcement.  

• Coordinate rollout of process changes with   key functional stakeholders   and enterprise change partners.  

• Reinforce disciplined planning behaviors and adherence to enterprise standards.  

Scope and Impact  

• Enterprise ‑ wide   ownership   and decision rights   for   end-to-end   process   designs,   standards , KPIs   and controls  

• Regular interaction with senior functional leaders ; drives   process   council   forums   and escalations  

• Direct influence on   process execution   consistency, data integrity, and quality  

• Measures the   business value of process improvements and   demonstrates   clear linkage to overall QTS   business objectives  

Initial Focus   Area:   Equipment Lifecycle  

• The Equipment Lifecycle Global Process Owner is accountable for the end-to-end process governing the planning, acquisition, deployment, operation, maintenance, and retirement of capital and long-lead data center equipment .   This role’s scope includes:  

• Planning and forecasting  

• Sourcing and contracting  

• Receiving and staging  

• Deployment (build, installation, commissioning)  

• Operation and maintenance  

• Retirement and disposal  

• Governance of process handoffs, decision points, controls, roles and accountabilities across Supply Chain, Procurement, Development, Operations, Technology,   Finance   and other stakeholder groups  

• Ownership of process requirements related to master data, process controls, metrics,   reporting   and system integrations   supporting the equipment lifecycle process  

What You Will Need to Be   Successful :   ( Required Qualifications , Education ,   Experience , Certifications )     

• Bachelor’s degree or equivalent experience  

• 7-10+   years of   experience in   S&OP, supply chain, finance, operations, or enterprise planning, including experience leading   cross ‑ functional   planning processes in complex organizations  

• 5+ years in a process ownership, business transformation, or planning leadership role with   demonstrated   accountability for governa

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