Global Digital & eCommerce Operations Manager - ANI - Abbott Park, IL

About this role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Global Digital & eCommerce Operations Manager

About Abbott Working at Abbott Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, and Glucerna® – to help them get the nutrients they need to live their healthiest lives.

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of. • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. • An excellent retirement savings plan with a high employer contribution • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity This position works out of our Columbus or Cincinnati, Ohio locations in the Nutrition Division .

Overview This role is the operational backbone of ANI's Global Digital and eCommerce function — a newly built, centrally led capability scaling across Pacific Asia, LATAM, and EMEA. The eComm Ops Manager translates global strategy into execution-ready operations: managing the full vendor and procurement lifecycle, coordinating cross-regional workstreams, and ensuring that commercial, compliance, and governance processes run with precision across a high-velocity, multi-market portfolio. This is a high-ownership, high-visibility role designed for someone who thrives in ambiguity, operates with commercial instinct, and wants to build expertise in eCommerce and digital operations at global scale. The growth path leads directly into a specialized eComm or Digital track — performance media operations, marketplace management, social commerce, or MarTech — based on demonstrated capability.

WHAT YOU’LL DO   Key Responsibilities eComm & Digital Operations • Own day-to-day operational management of all active digital and eCommerce workstreams across SEA/APAC, LATAM, and EMEA • Serve as the central coordination point between regional leads (Pacific Asia, LATAM, EMEA), global digital functions, and priority market-level teams • Maintain a live view of priorities, dependencies, and delivery status across the global digital portfolio • Manage rhythm of business: weekly/bi-weekly check-ins, sprint reviews, and quarterly business reviews with regional teams • Escalate blockers and surface risks to the Director with options, not just flags

Vendor & Procurement Management • Lead onboarding of all global digital vendors — coordinating across Procurement, Legal, IT Security, and Finance • Own vendor contracting lifecycle: scope finalization, MSA/SOW management, PO processing, and renewal tracking • Manage ongoing vendor performance: deliverables, SLAs, invoicing accuracy, and budget reconciliation • Support RFP processes for tools and agencies (influencer vetting, MarTech, content production, social listening) • Maintain a master vendor registry covering contract terms, renewal dates, cost tracking, and approval status

Governance & Compliance Ops • Support MLR (Medical-Legal-Regulatory) process coordination for digital content — tracking submissions, review cycles, and approval status across markets • Ensure DRB (Digital Review Board) compliance across all global social channels per Abbott corporate policy • Coordinate ANI Veeva governance workstreams with regional marketing teams and the AN PM • Support brand-safety and IP controls in partnership with platform vendors (TikTok, Meta, Google) • Build and maintain SOPs for governance processes that can scale across markets without white-gloving.

Data & Performance Ops • Aggregate digital KPIs and operational data from affiliate markets into a consolidated reporting view for global leadership • Support P&L standardization and baseline exercise across eComm markets — ensuring consistent cost and revenue classification • Manage reporting cadence and template standardization across regions • Flag data gaps, inconsistencies, or methodology mismatches across markets

Capability & Knowledge Ops • Document best practices, playbooks, and standard operating procedures from high-performing markets • Coordinate global digital workshops and capability-building sessions — logistics, content preparation, follow-through • Manage the ANI Digital knowledge repository: ensuring materials are current, accessible, and version-controlled • Support onboarding of new market teams into global tools, platforms, and operating norms • Synthesize learnings from regional activations into scalable blueprints for emerging markets

Required Qualifications • Bachelor’s Degree • 8-10 years in digital operations, eCommerce operations, program management, or a related field • Demonstrated ability to manage multiple concurrent workstreams with clear ownership and follow-through within large regulated enterprises • Experience with vendor management or procurement processes within regulated enterprise ecosystem — ideally in a marketing or digi

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