General Merchandise Department Manager

About this role

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.   Job Description:

Job Title: GM Department Manager Department: General Merchandise FLSA : Non-Exempt

General Function : Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.

Core Competencies • Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism

Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and Perishables

Positions that Report to you: GM Department Employees

Primary Duties and Responsibilities : • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example. • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: (examples include) • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call. • Recruits, hires, trains, supervises, disciplines, and evaluates all department employees. • Determines department goals with store director. • Determines weekly work schedule and establishes a daily work plan for the department. • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment. • Communicates with employees regarding sales and ideas. • Handles and satisfies customer issues. • Figures retail pricing and insures correct pricing. • Extends invoices, posts invoices, and oversees department bookkeeping procedures. • Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads. • Conducts inventory of the department. • Plans displays, promotions, and determines pre-orders. • Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product. • Understands and troubleshoots equipment and ensures maintenance is performed. • Maintains strict adherence to department and company guidelines related to personal hygiene and dress. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and works expected number of hours.

Secondary Duties and Responsibilities: • Ensures pricing is competitive in the market area. • Attends meetings and seminars and participates in continuing education. • Fills displays and works in the sales area. • Unloads trucks, checks in delivered merchandise and places product in appropriate storage area. • Performs departmental duties as needed. • Assists in other areas of the store as needed. • Performs other job related duties and special projects as required.

Supervisory Responsibilities: Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Knowledge, Skills, Abilities and Worker Characteristics: • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. • Ability to do arithmetic calculations involving fractions, decimals, and percentages. • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience: High school diploma and one to three years of similar or related work experience.

Physical Requirements: • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions : This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.

Equipment Used to Perform Job: Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.

Financial Responsibility : Responsible for purchasing product for the department.

Contacts: Has daily contact with suppliers/vendors, and the general public.

Confidentiality : Has access to confidential information including pricing.

The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience. For infor

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