General Manager

About this role

Who We Are:

At Copperstate Farms and Sol Flower, we’re creating a better kind of cannabis company. Where we know happy plants begin with happy people. We aspire to high standards, take pride in our work, and drive for better results every day. At the greenhouse, our roots are growing flower, but we’ve branched out to offer an extensive range of cannabis products like edibles, topicals, and concentrates for retail dispensary locations. From farm to market, we are committed to the quality of our products and are always testing for patient and customer safety. By bringing together best practices from big agriculture, consumer packaged goods, and pharmaceutical and retail industries, Copperstate is becoming one of the top cannabis companies to work for.

What We’re Growing:

As one of the largest greenhouse cannabis producers in North America, Copperstate Farms ranges over 1.7 million square feet of canopy and 40 acres under glass. It’s here where we have been growing a house of cannabis brands that our patients and customers can trust, each addressing a different needs state and demographic. From the greenhouse to corporate to multiple Sol Flower dispensaries, we’re an inclusive cannabis community empowering wellness for all. Most of all, we strive for a culture where our employees view us as one of the best places to work.

Job Description :

The General Manager must have a genuine passion for business, the Cannabis industry, and the well-being of the dispensaries customers and staff. The General Manager will work with the Retail Managers to ensure that customer’s needs, and expectations are met through optimal product selection and top-notch customer service. Ideal candidates should be a strong people developer, possess excellent communication and problem- solving abilities, be action oriented and committed to the highest level of service .

The General Manager is responsible for supporting all day-to-day operations of the dispensary. This includes but is not limited to sales, money counts and cash handling, inventory control, storage of Cannabis, overseeing the cleanliness and organization of the dispensary and signage in the dispensary. The General Manager is responsible for providing an outstanding customer experience while working closely with dispensary personnel to meet revenue goals, lead, coach, train and develop the retail team and ensure compliance with inventory, operations, and system protocols.

The General Manager is responsible for working closely with the Inventory Control Agent to ensure all stored Cannabis is accounted for and the dispensary has adequate amounts of Cannabis for daily operations. The General Manager is responsible for compliance to AZDHS regulations and statutes . T his individual s erves as the primary supervisor for all staf f while assisting in human resources responsibilities, scheduling , direction and oversight of all dispensary operations, implementing policies and procedures, inventory reconciliation and money handling processes.

Core Responsibilities :

Duties of this job include, but are not limited to:

• Manag e and motiva te a high level of service and productivity amongst store management / dispensary retail team; manage daily operations, schedule opening and closing, and guide all process and procedures during hours of operation.

• Man age the schedule to adequately staff the d ispensary to meet all daily operational needs.

• Implement and maintai n all staff KPI's to achieve goals.

• Train all employees on policies, process es , procedures, roles and responsi bilities.

• Maintain a clean and organized retail environment, with focus on customer retention, product selection and retail flow and ambiance.

• Answer questions and assist with escalated customer s if needed .

• Responsible for efficient flow and operation of the front and back of house .

• Expert level proficiency in all aspects of retail dispensary duties, inclusive of inventory processes, audits, compliance, and employee management.

• Communicate and recognize employees to promote positive team culture.

• Provid e management and administrative support to the Director of Retail Operations.

• Manage all administrative duties relating the POS system which can include:

• I npu t purchase orders, run product reports, implement discount policy, monitor PAR levels, assist with Marketing strategy ROI analysis and identifying/reviewing trends.

• Manag e product selection for the retail floor and assist through Inventory Managers to maintain proper stock levels and SKU selection.

• Manag e the opening and closing of the store and following all SOPs in the dispensary environment across departments.

• Balanc e cash registers, mana ge all cash accounts inclusive of daily deposits and petty cash, and responsible for all cash reporting

• Participat e in ongoing education and professional development opportunities.

• Work collectively and respectfully with all team members and management.

• Additional duties as assigned by Director(s)

Commitment & Dependability :

• Willingness to be an integral member of a successful team.

• Dedication to provide the highest levels of service.

• Excellent attendance and reliability.

• Adherence to company policies and procedures.

• Expectation to work evenings, weekends and holidays as required.

• Properly handle confidential customer information and other non-public company proprietary information.

Qualifications and Education:

• Must be at least 21 years of age.

• Must be able to pass a background check to obtain, and maintain, a Facility Agent card in accordance with Arizona State Department of Health Services requirements.

• High School Diploma or equivalent.

• 2 years of retail and/or customer- facing experience preferred.

• Cannabis retail or education experience preferred.

• Product Knowledge: must be familiar with the variety of methods used for Cannabis consumption.

• Must be able to effectively address customers' conc

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