Full-Time Keyholder San Francisco

About this role

Full-Time Keyholder Hayes Valley

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us.

As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

What this role entails:

The Keyholder is responsible for sales floor leadership and consistently creating a positive customer experience at our Parachute stores. They are collaborative, action oriented, results driven, and flexible. They possess a strong sense of teamwork and openness that embodies Parachute’s ethos, bringing the Parachute brand experience to customers at the highest standard. As a member of the store leadership team, they play a key role in working with all levels of the store and upholding Parachute’s customer experience standards.

What you’ll do:

People + Culture

• Supports & leads within a store culture aligned with Parachute Core Values. Deliver feedback and coaching as needed, and as manager on duty. Drives engagement through collaborative work with peers; maintains a positive work culture.

• Ability to problem solve and address employee related concerns at the store level, utilizing Store Manager and available resources.

• Share observations with Store Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics.

• Holds self and team members accountable to AOR's, manager on duty expectations and responsibilities as based on the role's job description and in compliance with all policies and procedures

• Helps ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives.

• Recruit talent in local community, refer candidates for open positions and be engaged in growing and supporting the talent pipeline.

Sales + Service

• Follows direction of Store Manager in upholding daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies opportunities to ensure performance standards are met. Develops a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of product knowledge. Stays updated on new arrivals, features, benefits and pricing.

• Leads the team and sets the tone during manager on duty shifts to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.

• Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology, coaches store teams using available resources and leadership knowledge to bring the brand experience to life.

• Participates in trade and community outreach, monthly and quarterly event planning and activations in local markets.

• Understanding of basic store level reporting and ability to translate results into suggestions to drive positive outcomes and revenue.

• Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with Store Manager when needed.

• Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships.

• Utilizes trade and design service tools as an extension of our customer experience;.

Operations

• Responsible for ensuring accurate timekeeping, ensures that meal and break procedure is consistently followed. Partners with the Store Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements.

• Upholds self and team to completion of priorities based on direction set by Store Manager. ensures all communications/messages/tasks communicated to the store team as appropriate.

• Knowledgeable of all systems used to drive the business: utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes.

• Supports inventory operational excellence: accurate completion of returns, transfers, SFS, BOPIS and donations. Maintains accurate recordkeeping following established procedures. Adheres to established inventory operations requirements, including cycle counts, transfers, inventory prep and TO's.

• Working knowledge and understanding of operational systems and required training. Works with the Store Manager to ensure new hires complete all required training within the appropriate timelines. Maintains high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations.

• Ensures any maintenance needs are communicated in a timely manner. Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up with Store Manager on requests for service that have not been closed or are in progress.

Visual Merchandising

• ​​In partnership with Store Manager, follows the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards.Maintains floor presentation.Proactively evaluates sales and inventory levels; partners with Store Manager to ensure product is merchandised to drive sales.

• Ensures brand integrity is reflected to the customer through

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