Frozen Clerk

About this role

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Frozen Foods Clerk Department: Frozen Foods FLSA : Non-Exempt

General Function : Provides prompt, efficient and friendly customer service. Rotates and replenishes merchandise. Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency.

Core Competencies • Partnerships • Growth mindset • Results oriented • Customer focused • Professionalism

Reporting Relations: Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Frozen Department Manager; Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities : • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. • Makes an effort to learn customers’ names and to address them by name whenever possible. • Assists customers by: (examples include) • escorting them to the products they’re looking for • securing products that are out of reach • loading or unloading heavy items • making note of and passing along customer suggestions or requests • performing other tasks in every way possible to enhance the shopping experience.

• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders. • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. • Rotates and replenishes merchandise and ensures highest quality standards are met. • Ensures cleanliness in the department, cleans off the cases, sweeps the floor, etc. • Ensures merchandise is displayed neatly on the shelves and labels are readily visible to customers (faces merchandise). • Builds end caps display and fills these areas through the week as necessary. • Unloads trucks, checks in product, puts product away, and may review invoices. • Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct. • Maintains strict adherence to department and company guidelines related to personal hygiene and dress. • Adheres to company policies and individual store guidelines. • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities: • Orders product and supplies as necessary. • Assists with inventory. • Prices products for customers as necessary. • Assists in other areas of store as needed. • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics: • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. • Ability to do arithmetic calculations involving fractions, decimals, and percentages. • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience: No education requirement. Six months or less of similar or related work experience preferred.

Physical Requirements: • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions : This position is continually exposed to noise, temperature extremes, and dampness. There is frequent exposure to equipment movement hazards. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job: Pallet jacks, register systems, two wheeler, box cutters, box crusher and C.A.R.S. reordering system

Contacts: Has daily contact with customers and suppliers/vendors.

Are you ready to smile, apply today.   Employment is contingent upon the successful completion of a pre employment drug screen.

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