Front Office Supervisor

About this role

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.   The Front Office Supervisor will work to support the Front Office Manager and will be responsible for the day-to-day Front Office Operations including the staff of the Front Desk, Night Audit, Valets Operation, and PBX Operator. The person in this role will ensure the Front Desk Staff provides exemplary service to all hotel guests to deliver a memorable guest experience. Must be flexible and available to work any shift, including mornings, evenings, weekends, and holidays as needed.

What you have    

• Previous hospitality supervisory experience  

• Experience in hotel Front Desk positions  

• High schoo l diploma, equivalent, or higher  

• Excellent communication skills, both written and verbal  

• Ability to use technology, e.g., tables, iPads, and computers  

• Top notch phone and customer service skills  

• Prior experience with coaching and training a team  

• Strong sense of ownership in everything that you do  

• Proven experience in guest relations   

What you’ll do    

• Assist in m anagement, training, motivation, and coaching Front Desk staff to embody hotel culture and provide guests with highest level of service  

• Know all functions to showcase the resort and its unique story to each guest  

• Oversee Front Desk team in all front desk functions including check in and out procedures, luggage handling, concierge, etc.  

• Serve as initial point of escalation in any guest inquiries, issues, or concerns  

• Coordinate with other hotel departments to deliver top level experience for guests  

• Assist in creating and managing department schedules  

• F ollow all hotel policies and procedures as outlined in team member handbook  

• Serve as property Manager on Duty in absence of senior leadership  

• Ensure team follows scheduled shifts , and follows break and lunch requirements  

• Other necessary duties as reasonably assigned by manager  

Physical Demand    

• Ability to sit or stand for extended periods of time    

• Ability to bend    

• Ability to lift, pull 50 lbs    

• Ability to communicate clearly    

• Ability to work long hours as needed    

• Make sound judgments quickly    

• Work on multiple tasks, making appropriate progress towards deadlines    

• Able to work independently, take direction, and provide direction to others    

• Manage differing personalities within the property, the resort, and the community    

• Maintain the highest degree of confidentiality    

• Ability to work effectively in stressful, high pressure situations    

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying , and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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