Front Desk Agent

About this role

Are you looking for a place where meaningful moments are made together?    Hourly Wage: $19.10 Shift: 1st/2nd; must be available to work weekends and holidays Position type: Part Time  

At Aqua Aston Hospitality (AAH) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.  

Where great benefits lead to a life fulfilled .  

• Competitive Pay  

• Medical/Dental/Vision/401K opportunities  

• Travel discounts  

• Credit Union Membership  

• Tuition Reimbursement  

• Professional Counseling & Family Support  

• Growth and Development Opportunities  

• *Benefit Eligibility will vary by position  

Site Specific Perk: • Free On-Site Parking   

• Department celebrations  

• Associate Appreciation Week  

• Monthly associate recognition and reward programs

•

As a Guest Services Agent, a typical day will include:   

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.  

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .  

• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)  

• Follow up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.   

• A nswer s telephone calls and routes calls to the proper department as applicable .     

• May be asked to assist with bellman and runner duties depending on facility or location.  

Guest Experience and Company Standards  

• Welcome and greet guests and anticipate and address their needs.  

• Interact with colleagues and guests professionally and promptly.  

• Contribute to team goals.  

• Always follow company policies and safety procedures.  

To Become a Guest Services Agent at AAH :   

• Available to work various shifts, holidays, and both weekend days.  

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .  

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .  

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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