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Freedom Boat Club - Dock Experience Manager at Naples Brookside, FL

Brunswick

Naples, FL, USonsite

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About this role

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:  

Position Overview :  

As part of the talented   Freedom Boat Club O perations team ,   the   Dock Experience Manager   serves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance expectations. In addition to running the daily   logistics   of the area location(s)   you   will be expected to perform all duties   required of   the Dock Staff.   This position is   full -time and requires availability on weekdays,   weekends   and holidays.   

At Brunswick, we have passion for our work and a distinct ability to deliver .    

Essential Functions:

• Hire,   train, and supervise all dock level personnel to ensure our members receive the highest level of service at all locations  

• Ensure all dock staff have proper certifications and up-to-date training    

• Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual, policies and procedures, and knowledge resources  

• Develop monthly dock staff   schedule   to maximize efficiency and review and approve payroll. You should insert yourself into the schedule for a regular dock day cadence.  

• Travel to locations within the district to support employees,   monitor   departmental efficiencies, and ensure fleet is   maintained   to brand standards   

• Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement    

• Hold employees consistently accountable to performance management expectations and complete annual performance evaluations   

• Ensure adequate inventory and supply levels are being   maintained   at each location   

• Correspond with members on all location related issues including but not limited to complaints, fuel disputes, vessel   damages   and miscellaneous dock charges  

• Investigate member misconduct and complete all incident reports   

• Responsible for member satisfaction and retention; Review general member concerns and analyze Qualtrics member feedback on a regular basis and take   appropriate action   as   required  

• Ensure fleet condition is up to brand standards and in constant state of readiness using   Fleetio ,   the fleet software system , and best practices  

• Ensure employees are completing tasks in   Fleetio   including but not limited to inspections, issues/incidents, work orders, inventory, and ordering parts/supplies   to ensure all needs are being addressed   in a timely manner  

• Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are   maintained   at   the best possible condition.   Take ownership of one model vessel per location.  

• Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressed   in a timely manner  

• Maintain KPIs at each location including reservation reports, usage reports, and time sheets  

• Maintain and manage operating budget and control costs  for each location  

• Maintain   accurate   fuel logs and ensure all vessels are fueled regularly  

• Acquaint yourself with local marina managers/harbor   master’s   and promote a positive working relationship in all marinas  

• Become familiar with local waterways and popular boating destinations surrounding your club and a dhere to all safety policies  

• Provide process improvement input and suggestions to your manager  

• Ensure personal appearance and uniform guidelines are being adhered to  

• Responsible for all safety performance at each location;   Operate   within prescribed safety SOPs, and proactively ensure member and employee safety  

• Lead dock staff all hand’s meetings    

• All other duties as assigned  

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.   

Required Qualifications:    

• Pass a background check and drug screen  

• High school diploma or equivalent    

• Associate’s or Vocational degree   

• Must be at least 21 years of age  

• Valid driver’s license    

• Ability to   maintain   a calm, positive attitude during periods of high activity    

• Strong verbal and written communication and people skills    

• Must be a self-starter and capable of working unsupervised  

• Managerial and diplomacy skills    

• Organizational skills and attention to detail    

• Analytical, decision-making, and problem-solving skills    

• Proficient in Microsoft Office Suite or related software    

Preferred Qualifications:  

• Bachelor’s degree   

• Or   1-3 years of related operations experience    

• Boating safety ID card   

• Vessel livery operator’s certification  

• Experience in and around boats is desirable    

• Ability to perform minor boat maintenance   

• Prior management experience   

Working Conditions:

• Prolonged periods sitting at a desk and working on a computer    

• Prolonged periods standing/walking    

• Prolonged periods driving to dock locations    

• Ability to work outdoors in   all weather conditions    

• Must be able to   lift up   to 30 pounds at time    

• Must be able to board and un-board boats    

• Must be able to pull, lift, carry, squat, twist, kneel, and reach     

• Vision adequate to read / manipulate handheld devices     

The   anticipated   pay rang

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