Founding Prompt Engineer

About this role

At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀

It’s not easy. Nothing worth doing ever is.

Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.

We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support.

ABOUT THE ROLE

As a Prompt Engineer at Beam, you'll be at the forefront of deploying our AI products into real-world environments where they create meaningful social impact, and you'll do it in our fastest-growing market.

Beam is transforming how social workers, case managers, clinicians and other frontline practitioners operate, freeing them from time-consuming admin to focus on human-centered support. The US expansion is where the next chapter gets written: state and local government agencies, home health and behavioral health providers, and care organizations that have never seen tooling like this.

You'll play a critical part in scaling that impact, working directly with US frontline practitioners to make sure our products are intuitive, effective and deeply embedded in their workflows. In this founding role you won’t be the one following a playbook, you’ll be writing it!

YOU'LL BE:

You’ll work closely with frontline practitioners and internal teams to design, deploy and continuously improve AI-powered templates and workflows.

Customer engagement and discovery

- Partnering with US frontline workers to understand their workflows, needs and challenges, including the documentation and reporting requirements specific to their state and program context

- Running discovery and review sessions to gather insights and refine solutions

- Owning customer usage, engagement and success metrics, ensuring strong outcomes and measurable impact

Template development and optimization

- Designing, building and testing high-quality AI prompt templates using a range of LLM providers alongside agents such as Claude Code and Cursor

- Continuously iterating based on user feedback, internal reviews and performance metrics

- Ensuring outputs are accurate, compliant and tailored to real-world use cases, including US regulatory and payer contexts such as Medicaid documentation standards

Tooling, automation and innovation

- Improving internal tools, automations and processes to scale template delivery and build the playbook for the US market

- Prototyping new ideas and features using AI coding tools

- Staying up to date with advancements in AI/LLMs and applying them to enhance product performance

Cross-functional collaboration

- Working closely with Product, Engineering, Customer Success and Enablement teams across US and UK

- Contributing insights to the product roadmap and identifying opportunities for expansion and scaling in the US market

- Sharing learnings, documenting best practices and helping refine team processes

Data privacy and responsibility

- Maintaining a strong focus on data privacy, security and the ethical use of AI, including HIPAA-level sensitivity where our products touch protected health information

- Ensuring all solutions are designed with care for the vulnerable populations Beam serves

YOU'LL HAVE:

We're looking for someone who combines technical curiosity with a strong user focus and a passion for social impact.

Core attributes

- Strong and demonstrable interest in AI and prompt engineering, with a hands-on, experimental mindset

- A proven ability to work on greenfield projects where you are building the process as you go rather than following a pre-existing one

- User-centric thinking that translates real-world needs into practical, high-quality solutions

- Creative problem-solving, able to diagnose issues and iterate quickly

- High attention to detail, especially when working with nuanced or sensitive data

Ways of working

- Collaborative and comfortable working cross-functionally with diverse teams, including colleagues in other time zones

- Proactive and ownership-driven, with a focus on delivering measurable outcomes

- Adaptable and excited by fast-paced, evolving environments

- Strong growth mindset with a desire to continuously learn and improve

Mission alignment

- Passion for social impact and improving outcomes for underserved communities

- Alignment with Beam's values: thoughtful, ambitious and deeply user-focused

NICE TO HAVE

- Experience or exposure to healthcare, behavioral health, home health, long-term care or social services environments in the US

- Understanding of documentation, reporting or compliance workflows in frontline support settings, such as Medicaid billing documentation, EHR notes or case management records

COMPENSATION:

A base salary of $105,000 - $145,000

Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience.

APPLICATION PROCESS

1. A screening call with a member of the talent team

2. A practical exercise reflecting real template and prompt work

3. An interview with the hiring manager including a live presentation

4. A final round interview with Beam's COO, Seb

We are accepting rolling applications for this role, with no fixed close date.

PERKS

- Healthcare plan

- 401k

- Access to therapy, coaching, classes and content, powere

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