Founding Forward Deployed Engineer

About this role

ABOUT THE ROLE

A fast-growing, Y Combinator–backed startup is building AI agents for the short-haul trucking and industrial logistics space — a massive market that still largely runs on spreadsheets and manual planning. With strong month-over-month revenue growth and a rapidly expanding US customer base, the team is hiring its first technical hire on the ground in the US: a Founding Forward Deployed Engineer who will own the full technical success of US customers from day one.

This is a high-impact, front-line role at the intersection of engineering, customer success, and product. You'll be the technical face of the company to US customers — embedded in their operations, solving real problems, and feeding critical insights back to the core product team.

WHAT YOU'LL DO

- Own end-to-end technical deployments for US customers, from onboarding through to long-term success

- Integrate the AI scheduling platform with customers' existing job management systems, GPS tools, and operational workflows

- Act as the primary technical point of contact for US customers, diagnosing and resolving issues quickly

- Work closely with the product and engineering teams to translate customer feedback and field learnings into product improvements

- Build repeatable deployment playbooks, integration patterns, and technical documentation to scale the US go-to-market motion

- Identify and surface expansion opportunities within existing accounts

- Travel to customer sites as needed to support hands-on deployments and build strong relationships with operations and planning teams

WHAT WE'RE LOOKING FOR

Required

- 3–10+ years of experience in a forward deployed engineering, solutions engineering, technical customer success, or similar customer-facing technical role

- Strong software engineering fundamentals — comfortable reading, writing, and debugging code across a modern stack

- Experience integrating SaaS products with third-party systems (APIs, webhooks, data pipelines, etc.)

- Excellent communication skills — able to translate complex technical concepts for non-technical operations teams

- Self-starter mentality with the ability to operate independently in an early-stage, fast-moving environment

- Based in or willing to relocate to Austin, TX

Nice to Have

- Background in logistics, fleet management, waste management, or industrial operations

- Experience at an early-stage startup or as a first/founding hire in a technical go-to-market role

- Familiarity with AI/ML-powered products or route optimization tools

- Experience working with GPS telematics or job management platforms

COMPENSATION & BENEFITS

- Salary: $110,000 – $135,000 USD annually

- Founding-team equity participation

- High-ownership role with direct influence on product, culture, and US market strategy

Visa sponsorship is not available for this role.

LOCATION

This is an on-site role based in Austin, TX. Some travel to customer sites across the US should be expected.

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