Forward Deployed Engineer (Founding Customer Engineer)

About this role

ABOUT THE ROLE

We're an early-stage B2B SaaS company building self-improving AI agents that autonomously conduct and personalize product demos for software businesses. Our conversational AI lives on customers' websites, guiding visitors through tailored product experiences — helping companies explain and sell their software without human intervention.

We're looking for a Founding Customer Engineer — our first non-founder hire — to own every customer relationship and build the playbook that takes us from our current customer base to thousands. This is a high-impact, ground-floor role where you'll work directly alongside the founding team and shape how we grow.

WHAT YOU'LL DO

- Teach and coach AI agents to sell effectively — defining product tiers, buyer personas, and pricing conversation flows

- Own customer relationships end-to-end, from onboarding through long-term success, continuously improving demo performance and product adoption

- Serve as the voice of the customer — analyzing conversation logs and feedback to surface patterns and translate them into actionable product insights

- Work directly with the CTO to turn customer feedback into shipped product features

- Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to scale the customer engineering function and eliminate repetitive manual tasks

WHAT WE'RE LOOKING FOR

Required:

- 0–3 years of experience in a customer-facing technical role in SaaS (e.g., Solutions Engineer, Customer Engineer, Sales Engineer)

- Strong written and verbal communication skills; proven ability to lead customer onboarding sessions and product demos

- Hands-on experience building automation workflows to scale customer engineering tasks (scripting, APIs, or low-code/no-code platforms)

- Experience analyzing customer feedback and conversation data to identify patterns and inform product decisions

- Ability to collaborate closely with engineering leadership and translate customer needs into product requirements

- Experience configuring or coaching AI agents for sales contexts, including persona definition and pricing conversation design

- Instinct for process — you spot repetitive work and immediately think about how to automate it

Nice to Have:

- Background at a product demo, sales enablement, or go-to-market SaaS company

- Experience at a high-growth early-stage startup or in a "zero-to-one" customer success/engineering function

Requirements:

- Must be authorized to work in the United States — no visa sponsorship available

- Must be able to work on-site in San Francisco, CA

COMPENSATION & BENEFITS

- Salary: $140,000 – $185,000 USD annually

- Early employee equity opportunity at a well-backed seed-stage company

- Direct collaboration with founders and outsized career growth potential

LOCATION

This is a full-time, on-site role based in San Francisco, CA. Remote work is not available for this position.

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