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Forward Deployed Engineer

Assorthealth

US$155k – $210konsiteHealthcare

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About this role

Building Healthcare That Remembers

Every time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this, and no one should have to.

At Assort Health, we're building Healthcare That Remembers.

We are creating one continuous conversation for every patient, across every modality: call, text, and message. An AI agent that knows who you are, remembers how you like to be reached, notices when something in your care changes, and carries that context from your first symptom to your full recovery.

Assort is the fastest-growing AI agents company in healthcare. Our omnichannel agents handle calls, texts, and chats from end to end, integrating with EHR and PMS systems and the real-world preferences of every provider so patients reach the care they need without the wait.

What began as the first voice AI agent to schedule a specialty appointment has become a platform spanning scheduling, intake, referrals, document processing, medication refills, eligibility verification, lab requests, and payments. That expansion has been powered by more than 190 million patient interactions, 62,000 care protocols, and 1.6 million decision pathways, creating the largest proprietary specialty dataset in healthcare.

Since launching the first AI agent to answer a patient phone call in 2023, Assort has helped healthcare organizations dramatically reduce hold times, automate administrative work, and improve access to care for millions of patients.

We are growing fast. We went from 15 people in 2025 to 170 today and are doubling again this year. Revenue has grown 20x in the last 15 months.

Backed by Menlo Ventures, Lightspeed, First Round, and other leading investors, Assort has raised more than $222 million, including a recent $120 million Series C. We were named to the 2026 Enterprise Tech 30 as the only healthcare AI company on the list and to the Forbes Cloud 100 alongside OpenAI, Anthropic, Stripe, and Ramp.

Healthcare spends over $1.1 trillion every year on administrative work instead of patient care. We believe AI can change that. The problem is enormous, the timing is right, and we are building the team to solve it.

If you want to help build the system that hundreds of millions of people will rely on to access care, we'd love to meet you.

ABOUT THE ROLE

We're hiring Forward Deployed Engineers to own customer deployments from technical build through go-live and optimization. You'll be the technical owner for health system implementations, working directly with customers to build, configure, and deploy production AI agents tailored to their workflows.

You'll work closely with Agent Product Managers who own the customer relationship and project plan, while you own the technical execution—building integrations, creating custom workflows, and ensuring successful launches.

WHAT YOU'LL DO

You'll be the technical force behind bringing AI agents to life for healthcare organizations. This isn't a typical engineering role—you'll work at the intersection of cutting-edge AI, complex healthcare systems, and real customer impact.

Ship Production AI Agents

- Own implementations end-to-end for health systems, from technical scoping through go-live and beyond

- Build custom integrations with complex healthcare platforms

- Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints

- Launch agents that handle thousands of real patient interactions daily

Solve Hard Technical Problems

- Debug gnarly integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools

- Architect creative solutions to handle healthcare's complexity—insurance verification, appointment rules, clinical protocols

- Build tooling and automation that makes every future implementation faster and better

- Optimize agent performance in production using real-world data and customer feedback

Shape the Product

- Partner directly with Product Engineering to influence platform direction based on what you learn in the field

- Identify patterns across implementations that become product features

- Work with Sales to scope technical requirements and demo capabilities to prospects

- Be the voice of the customer—you'll see what works, what doesn't, and what customers actually need

WHAT WE'RE LOOKING FOR

Required:

- Strong software engineering background with a track record of shipping production code

- Proficiency in Python

- Experience with APIs, integrations, and working across multiple systems

- Comfortable with ambiguity and building in fast-paced, high-stakes environments

- Excellent communication skills—you can explain technical concepts to non-technical stakeholders

- Scrappy, resourceful mindset—you find ways to solve problems even when the path isn't clear

- Passion for healthcare and improving patient access

Nice to Have:

- Experience with healthcare systems (EHR, practice management, patient engagement platforms)

- Previous work in customer-facing engineering, solutions engineering, or implementation roles

- Familiarity with voice/telephony systems (Twilio, etc.)

- Background in AI/LLM applications

- Experience working with enterprise customers

BENEFITS & PERKS FOR ASSORTIES

- 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

- 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

- 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

- 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

- 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.

- 🥗 Meals & Snacks – Lunch, dinner, and snack breaks t

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