Forward Deployed Consultant / Senior Consultant (Agentforce Operations)

About this role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Forward Deployed Consultant / Senior Consultant sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value.

You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality.

Responsibilities Roadmap & Solution Ownership • Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs

• Own the feature lifecycle for specific components from discovery through launch and iteration

• Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows

Blueprint Design & Execution • Partner with customer-facing team leaders to map and analyze customer requirements for new solutions

• Build solution blueprints and workflow automations using current platform features

• Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions

• Validate, test, and iterate blueprints for accuracy, consistency, and performance

Technical Specification & Delivery • Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria

• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies

• Document solution architecture, demonstrations, and implementation guidelines

Customer & Market Research • Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities

• Act as the voice of the customer within the development process

Cross-Functional Collaboration • Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences

• Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability

• Support rollout and enablement of blueprint solutions across teams and customers

Required Qualifications • 3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting

• Experience building external-facing products in enterprise B2B SaaS environments

• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies

• Proven experience translating business requirements into structured automated workflows or solutions

• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms

• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences

• Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success

• Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications • Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology

• Experience with prompt design or agent-based automation solutions

• Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services)

• Experience with network effects and cold start strategies

• Familiarity with feature prioritization and product feedback processes

• Lean, Six Sigma, or related process improvement certification

• A related technical degree

• Experience within the Supply Chain or Financial Services sector highly preferred

Success Metrics • Efficiency improvements and measurable reduction in manual work for customers

• Blueprint adoption, usage outcomes, and tangible business value delivered (e.g., cost savings)

• Quality and clarity of roadmap feedback influencing platform improvements

• Time-to-value and scalability of solution deployments

• Customer satisfaction and depth of engagement with deployed solutions

*LI-Y

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and   be your best , and our AI agents accelerate your impact so you can   do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resum

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