Fleet Service Consultant (Austin Fleet Mobility Services)

About this role

About This Position  

At the Austin Fleet Mobility Services Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,500 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water—we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency.   Job Description: Purpose: Under general supervision, this position interacts with customers to determine scope of vehicle repair, prepares work orders, maintains records for repairs/maintenance/service of vehicles and equipment and analyzes related data for the Fleet Mobility Services Department. This position is located in the Fleet Mobility Services Department.   Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. • Triages vehicle/equipment problems and determines need for vehicle repair through visual inspection.

• Creates itemized work order for repair/maintenance/service and verification of work order charges for payment processing.

• Determines need and coordinates with outside vendors for parts and services.

• Communicates vehicle repair needs and time required to customers.

• Monitors work status and communicates with customers, user department and service center personnel regarding status of work.

• Communicates with customers to determine the nature of mechanical problems.

• Coordinates and schedules repair/maintenance/service with other departments/fleet liaisons.

• Ensures and facilitates road service, wrecker service and/or tire repair and maintains wrecker and service call logs.

• Manages on-site vehicle/equipment inventory and ensures all vehicles/equipment have an associated work order in fleet information management system.

• Maintains and produces vehicle and equipment repair reports as needed.

• Analyzes data for workflow efficiencies and enhancing customer service strategies.

• Other related duties may be assigned.

Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others.   Knowledge, Skills, and Abilities:  Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of customer relations practices

• Knowledge of general maintenance and repair in the vehicle/equipment field

• Knowledge general quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials

• Skill in communicating complex information related to the job

• Skill in verbal and written communication

• Skill in organization with attention to detail

• Skill in operating a computer and standard MS Office software including knowledge of databases and e-mail.

• Ability to analyze complex data

• Ability to work with frequent interruptions and changing priorities in a rapid-paced environment

• Ability to interact with tact and courtesy and maintain a professional demeanor

• Ability to understand and follow work-related directions and instructions  

Minimum Qualifications: • Graduation from an accredited high school or equivalent plus four (4) years of experience working in in an automotive or equipment services environment engaging/interacting as a liaison between the customer and organization.

• Combination of equivalent experience and education may substitute for the minimum qualifications.  

Licenses and Certifications Required: • Requires a Class C driver's license.

• May be required to obtain an appropriate Commercial Driver's License (CDL) within 120 days of employment with the City.  

PREFERRED QUALIFICATIONS: • Experience working with various tools and diagnostic equipment in the automotive technology area

• Master ASE (Heavy or Auto) certification or other industry-recognized certification (e.g., EVT, CAFS, etc.), or the ability to obtain certification within six (6) months of employment.

• ASE consultant certification or the ability to obtain certification within six (6) months of employment.

• NAFA (National Association of Fleet Administrators), CAFM, CAFS or industry related certification or the ability to obtain certification within six (6) months of employment.

• Experience managing on-site vehicle/equipment inventory and maintaining fleet information systems

• Experience providing direct customer service and coordinating with vendors in a customer-facing role

• Experience working efficiently and effectively in a fast-paced environment while managing multiple priorities and frequent interruptions.

• Ability to communicate clearly, concisely, and professionally with internal and external customers.

• Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook

  Notes to Candidate: NOTE: Cover letters and resumes are not being accepted for this position. Pay Range: $27.77 - $33.95

Schedule:   DAYS AND HOURS: • Monday – Friday, work hours to be determined

• May be required to work weekends, overtime, and nights and during bad weather events

• Work schedule and location is subject to change based on department needs  

Location:   Various service centers located throughout Austin   Applicants are expected to follow all directions as listed in this job posting.

The location and work schedule of this position may include day and evening hours, weekends and holidays on an as needed basis.

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be

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