Fire Program Manager, Strategic Accounts

About this role

Build your best future with the Johnson Controls team      As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!     What we offer     • Competitive salary and Bonus  

• Paid vacation/holidays/sick time - 15 days of vacation first year 

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one 

• Extensive product and on the job/cross training opportunities 

• With outstanding resources encouraging and collaborative team environment Dedication to safety through our Zero Harm policy 

• Company vehicle​ 

•   Check us out:  A Day in a Life at Johnson Controls  https://youtu.be/pdZMNrDJviY  

What You Will Do

The Fire Program Manager is responsible for the overall planning, execution, governance, and successful delivery of fire protection programs within assigned Strategic Accounts. This role serves as the primary point of accountability for customer-facing fire initiatives, including fire alarm systems, fire suppression systems, inspections, testing, maintenance, service delivery, capital projects, and regulatory compliance activities. The Fire Program Manager partners with customer stakeholders, branch operations, service teams, sales teams, engineering, subcontractors, and executive leadership to ensure fire programs are delivered safely, compliantly, on schedule, and within budget while supporting customer business objectives. This position leads complex, multi-site programs across geographically dispersed customer locations and serves as the primary customer-facing program leader and escalation point for operational issues, compliance concerns, program risks, and customer satisfaction. The role exercises independent judgment, influences cross-functional teams without direct authority, and directly contributes to customer retention, business growth, regulatory readiness, and Strategic Account success.

How You Will Do It Program Leadership & Delivery • Lead execution and governance of enterprise fire protection programs across assigned Strategic Accounts.

• Manage portfolios consisting of inspections, testing, preventive maintenance, corrective service work, deficiency remediation, and capital projects.

• Develop and maintain integrated program plans that align customer requirements, branch execution, and contractual commitments.

• Coordinate fire-related initiatives across multiple customer locations, business units, and Johnson Controls branches.

• Ensure consistent execution of customer standards, contractual obligations, and service level agreements.

• Drive program performance against key operational, financial, and customer satisfaction metrics.

Customer Relationship Management • Serve as the primary Fire Program Manager for assigned Strategic Accounts.

• Build trusted advisor relationships with customer facilities, safety, compliance, procurement, real estate, and operations leaders.

• Lead customer governance meetings, program reviews, and executive business reviews.

• Communicate program status, risks, compliance concerns, performance trends, and strategic recommendations.

• Align customer objectives with Johnson Controls operational capabilities.

• Identify opportunities for service growth, compliance improvements, and capital investments.

Fire Compliance & Regulatory Management • Monitor program execution to support compliance with applicable fire and life safety regulations, codes, and standards.

• Partner with operations and technical teams to address deficiencies, violations, and compliance risks.

• Coordinate inspection, testing, and maintenance activities in accordance with contractual and regulatory requirements.

• Ensure documentation, inspection records, and compliance reporting are accurate and delivered on time.

• Escalate compliance concerns that may impact customer operations, safety, or contractual obligations.

• Support customer initiatives focused on life safety risk reduction and regulatory readiness.

Program Governance & Reporting • Establish and maintain governance processes for assigned fire programs.

• Develop executive dashboards, scorecards, reports, and business reviews.

• Maintain program documentation including RAID logs, action registers, financial forecasts, project schedules, compliance trackers, service performance metrics, and executive summaries.

• Provide regular reporting on program health, compliance status, operational performance, and customer satisfaction.

• Ensure adherence to Strategic Accounts program management standards and governance requirements.

Risk, Issue & Escalation Management • Own identification, assessment, mitigation, and escalation of program risks and issues.

• Develop corrective action plans for operational, compliance, financial, and customer-related challenges.

• Monitor dependencies affecting inspections, service delivery, deficiency remediation, and capital project execution.

• Facilitate issue resolution across operations, engineering, subcontractors, and customer stakeholders.

• Lead recovery planning for underperforming programs and high-risk customer situations.

• Escalate critical issues with clear impact assessments and recommended actions.

Financial & Commercial Management • Manage program financial performance, including revenue forecasts, backlog management

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