Financial Services Technician III - Reimbursement

About this role

Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit: https://www.oakgov.com/government/human-resources/benefits/new-hire

General Summary

Location: Waterford, MI (hybrid after initial training period) Compensation: $55,319 - $ 74,117

Are you a customer-focused financial professional who enjoys solving problems, managing complex accounts, and helping people navigate financial services? Oakland County is seeking an experienced Financial Services Technician III - Reimbursement to provide advanced financial and customer service support for client accounts. In this role, you'll resolve complex account issues, prepare financial reports, and work directly with justice impacted individuals, court, probation, and other stakeholders to ensure accurate billing and exceptional customer service.

This is an excellent opportunity for someone who combines strong data processing, administrative skills with outstanding customer service, communication and problem-solving abilities.

What you'll do: • Manage complex customer accounts, payment processing, and financial records while ensuring confidentiality, accurate bookkeeping and account maintenance • Prepare and file payment plans, court documents, daily deposits, or other tasks in support of fiscal operations • Establish and adjust payment plans while assisting customers with collections and account resolution • Maintain delinquent account records and determine further collection effort strategies. • Collaborate with internal departments and external partners to validate financial responsibilities, perform account audits, and resolve account, technical or customer service issues. • Utilize County financial systems and department software to maintain accurate records and support daily operations

Why you'll love it: • Make a direct impact by helping customers resolve complex financial issues with professionalism and care • Work in a dynamic environment that combines collections accounting, customer service, financial analysis, and problem-solving • Collaborate with justice impacted individuals, court, probation, County departments and other stakeholders on projects that ensure fair and transparent collection efforts. • Expand your expertise and understanding of court documents, collections accounting, customer service, court processes, restitution, court costs and fines. • Join a collaborative team that values accuracy, continuous improvement, and exceptional customer service • Enjoy competitive pay, excellent benefits, and the stability of a rewarding career in public service

If you're a detail-oriented financial professional who enjoys helping clients, solving complex account issues, and supporting essential public services, we'd love to have you join the Oakland County team. Minimum Qualifications EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES REQUIRED MINIMUM QUALIFICATIONS • Must be a high school graduate or have a certificate of successful completion of the General Educational Development Test. • Have had three (3) years of full-time work experience which involved basic accounting or bookkeeping principles or related clerical experience. NOTE: Coursework at an accredited college or university in a business curriculum which included two accounting classes may substitute for up to two (2) years of the experience listed above.

ADDITIONAL DESIRABLE QUALIFICATIONS • Completion of an accounting or bookkeeping course covering basic accounting and bookkeeping practices. • Exceptional knowledge of and ability to utilize Microsoft Word, Excel (including Pivot Tables),Outlook, AI, and other databases and Internet software. • Considerable knowledge of and experience in the operations, policies, and procedures of the department. • Considerable knowledge of modern record-keeping management and operations. • Considerable knowledge of modern office practices and procedures. • Considerable ability to follow oral and written instructions. • Considerable ability to perform standardized computations. • Considerable ability to make routine decisions in accordance with departmental policies and procedures. • Reasonable knowledge of departmental clerical practices and procedures. • Reasonable ability in using an adding machine and calculator. • Reasonable ability to utilize current word processing, spreadsheet, database, e-mail, and Internet software.

SUPERVISION EXERCISED • May assist in the orientation and training of clerical employees and in aiding with technical and procedural problems encountered by employees.

ESSENTIAL JOB FUNCTIONS • Provides clear, professional, and effective communication to internal and external stakeholders while delivering exceptional customer service. • Acts as a designated representative for the Reimbursement Department in court hearings, providing testimony, documentation, and case-related information when required. • Collaborates effectively with colleagues, court personnel, and external stakeholders to achieve departmental goals and ensure efficient operations. • Demonstrates the ability to work independently, prioritize responsibilities, and manage multiple assignments while meeting established deadlines. • Utilizes strong organizational and problem-solving skills to identify issues, evaluate options, and implement effective solutions in a t

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