Financial Crimes Risk: Quality Oversight UAT Coordinator

About this role

Morgan Stanley is a global financial services firm that conducts its business through three principal business segments—Institutional Securities, Wealth Management (WM), and Asset Management. Morgan Stanley provides comprehensive financial advice and services to its clients including brokerage, investment advisory, financial and wealth planning, credit and lending, deposits and cash management, annuities, insurance, retirement, and trust services.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in doing the right thing, putting clients first, leading with exceptional ideas and a commitment to diversity and inclusion. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, achieve, and grow.

Department Profile: The WM First Line Financial Crimes Risk (“1L FCR”) department is embedded within the Firm’s business line and is responsible for identifying, assessing, and escalating potential money laundering and reputational risk issues associated with higher risk client types. The 1L FCR department is considered the first line of defense and supports the onboarding, screening, due diligence, and enhanced due diligence processes for Morgan Stanley.

Team: Technology Strategy and Solutions – Quality Oversight UAT Coordinator Technology Strategy and Solutions(“TSS”) is the internal team responsible for enabling and delivering technology solutions for the 1L FCR department. TSS partners with internal 1L FCR teams, Platforms, Technology and Operations to design, build, enhance, and support the systems that enable AML, KYC, screening, onboarding, and other client-risk processes within the first line of defense.   TSS delivers end-to-end technology solutions for 1L FCR, including requirements writing, functional design, UAT, and production/post-production support. These roles strengthen TSS’ ability to deliver stable releases and ensure reliable system performance across 1L FCR-owned capabilities. The Quality Oversight function provides highest standards of user acceptance testing before go-live and structured triage, investigation, requirement refinement, and coordination for all issues raised before and after deployment. The team also performs post-deployment testing and ongoing production validation to ensure that system functionality remains stable and unchanged after releases. The group reports to a U.S.-based VP and partners closely with 1L FCR, Platforms, and Technology to ensure efficient issue resolution, high-quality releases, and continuous improvement across all first-line Financial Crimes-related systems. This role is well suited for analytical professionals who are looking to deepen their experience in Financial Crimes technology and production environments. Primary Responsibilities: UAT planning & test design • Analyze business requirements and functional documentation to develop comprehensive UAT test plans, scenarios, and scripts aligned to business outcomes.

• Translate requirements into clear, executable test cases with defined acceptance criteria, expected results, and traceability to scope.

• Participate in requirement walkthroughs to document scenarios, identify gaps, ambiguities, and dependencies early.

UAT coordination & execution • Serve as the day-to-day UAT point of contact for assigned initiatives.

• Develop UAT plans, test scenarios, and scripts; execute testing and log defects in Jira (including severity, steps to reproduce, evidence, and impacted functionality).

• Coordinate test environments, test data, and user access, partnering with Technology and platform teams to ensure readiness prior to execution.

• Organize and facilitate UAT kickoffs, daily checkpoints, defect triage sessions, and retest cycles.

Defect management & triage • Track, triage, and manage defects through resolution and retesting, ensuring appropriate prioritization and clear ownership.

• Support root-cause discussions by comparing observed behavior to requirements, designs, and upstream test results; ensure defects vs. change requests are correctly categorized.

• Validate fixes through retesting and regression testing as required, confirming issues are resolved without introducing new defects.

Stakeholder management & communication • Provide clear status updates to project teams and stakeholders, including progress against plan, defect trends, risks, and mitigation actions.

• Escalate critical risks (environment instability, data issues, high-severity defects) in a timely manner with recommended next steps.

Reporting & closure • Prepare test summary reports including executed test cases, pass/fail rates, defect metrics, outstanding risks, and go/no-go recommendations.

• Monitor testing activity against project timelines, highlighting schedule impacts and driving actions to maintain delivery commitments.

• Support UAT sign-off, ensuring evidence is recorded, key decisions are documented, and audit-ready artifacts are stored per process.

Process improvement • Maintain and continuously improve UAT templates, checklists, and playbooks to increase consistency and quality.

• Identify recurring defect patterns and recommend changes to requirements clarity, test coverage, data setup, training, or upstream QA processes.

• Maintain strong documentation and follow established processes to ensure consistency, accuracy, and control adherence

• Assist with post-deployment validation and confirm that changes and fixes performed by Technology operate as intended

Qualifications • 5+ years of related experience in UAT roles, technology QA, business analysis, operations, production support, or similar roles.

• Bachelor’s degree in Data Analytics, Computer Science, Finance, Business or a related field

• Familiarity with test management tools (e.g. Jira/ Xray/Zephyr) and structured test reporting/metrics.

• Demonstrated ability to perform structured anal

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