Field Services Engineer III - Nevada (Las Vegas / Henderson / Reno)

About this role

We anticipate the application window for this opening will close on - 31 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 50% of travel to enhance collaboration and ensure successful completion of projects. Candidates local to Nevada are preferred.                     In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The Mazor™ robotic guidance system  and The O-arm™ surgical imaging system within our Surgical Solutions Portfolio for spinal and cranial procedures.

You’ll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. When these systems are down, procedures can be delayed and care can be impacted. You are the person who shows up , diagnoses the issue, and gets things back up and running—often under time pressure and in high-stakes environments.

You’ll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments.

This position covers the Las Vegas / Henderson / Reno areas . You'll manage your own schedule and prioritize service calls across your territory.

No two days look the same. You might: • Travel to a hospital site to troubleshoot a system issue • Diagnose faults at the component level and implement a fix • Perform preventative maintenance to avoid future disruptions • Work directly with clinical staff to understand problems and restore functionality

Key Responsibilities

•    Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.  •    Installs, operates, maintains, repairs, and modifies equipment on designated equipment. •    Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. •    Analyzes and evaluates products and related performance. •    Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.  •    Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment. •    Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.  •    Provide testing and validation support to the manufacturer’s organization, as applicable. •    Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Must Have: Minimum Requirements

•    High School Diploma or equivalent required •    4 years technician, clinical field service or clinical customer support experience.

Nice to Have

•    Bachelor’s degree in Bioengineering, engineering or technology field. •    Previous experience as Technician/Field Services within medical device industry. •    Experience with orthopedic anatomy, surgical protocol and medical terminology. •    Ability to troubleshoot with technical skills, creativity and high discipline. •    Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) •    Ability to read and understand schematics and engineering drawings. •    Familiar with the FDA 21 CFR, CGMP for Medical devices.  •    Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner. •    Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.   For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to

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