Field Services Coordinator

About this role

The Nuclear Company is the fastest growing AI tech-enabled startup in the nuclear and energy space, pioneering a fleet-scale approach to building the next generation of nuclear reactors. Through our design-once, build-many model, we're accelerating the deployment of safe, reliable, and affordable nuclear energy.

We operate with an AI-first mindset. Every employee is expected to leverage AI, technology, and the Nuclear Operating System (NOS) as integral components of their role to improve the quality, speed, and impact of their work. We expect every team member to continuously identify opportunities to automate workflows, enhance decision-making, improve processes, and contribute to the ongoing evolution of NOS as a strategic operating capability that enables The Nuclear Company to scale with excellence.

We hire people who are driven by purpose, thrive in ambiguity, and are energized by building what has never been built before. Our team combines intellectual curiosity with high agency, embraces candid feedback and continuous learning, and holds themselves and others to exceptional standards. Our values— Transparency, Responsibility, Unity, Scrappiness, and Tenacity —guide how we hire, collaborate, and make decisions every day. They are not words on a wall; they are the standard by which we operate. TRUST is the foundation of our safety culture, fostering intellectual honesty, accountability, and open communication, while our values challenge every team member to execute with urgency, humility, resilience, and an unwavering commitment to our mission.

TNC Services, the services division of The Nuclear Company, supports America's existing nuclear fleet by delivering specialized maintenance, outage execution, technical expertise, and workforce solutions. Built on the 25-year legacy of Powerhouse Resources, TNC Services combines proven operational expertise with The Nuclear Company's vision for the future, helping utilities maximize the reliability of today's nuclear fleet while advancing the next generation of nuclear energy.

About the role

The Field Services Coordinator serves as the primary operational point of contact for assigned customer accounts, supporting the successful delivery of TNC Services' maintenance, outage, and workforce solutions. Working collaboratively with Operations, Project Management, Recruiting, Payroll/Finance, and technical service teams, this role coordinates customer communication, employee support, and back-office processes to ensure projects are executed efficiently and customers receive exceptional service.

This role is responsible for managing customer account administration, including timekeeping, payroll coordination, billing, purchase order tracking, onboarding, and account documentation while building strong working relationships with customers and internal teams.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, building strong relationships and ensuring a high level of customer satisfaction.

• Coordinate with Operations, Project Management, Recruiting, and technical service teams to support maintenance, outage, and workforce activities.

• Monitor customer satisfaction and proactively resolve service-related issues.

• Partner with internal teams to ensure seamless communication and successful project execution.

• Manage employee timekeeping processes, including collecting and entering time accurately and on schedule.

• Support payroll processing, including payroll exports through Avionte Back Office.

• Process billing and invoicing activities while assisting with accounts receivable and resolving billing discrepancies.

• Track and maintain purchase orders, ensuring balances and funding remain accurate throughout project execution.

• Maintain accurate job information across ATS, CRM, and internal business systems.

• Coordinate employee onboarding to ensure a smooth and timely transition for new hires.

• Assist with account reporting and administrative documentation as needed.

• Promote a culture of safety, quality, integrity, and customer service in all interactions.

Required Qualifications

• Associate's or Bachelor's degree in Business, Human Resources, Operations, Finance, or a related field, or an equivalent combination of education and relevant experience.

• 2+ years of experience in customer service, account coordination, operations, project coordination, staffing, or administrative support.

• Experience coordinating multiple priorities in a fast-paced environment.

• Strong organizational skills with exceptional attention to detail.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively across multiple departments.

• Proficiency with Microsoft Office, including Excel.

• Experience working with business systems such as ATS, CRM, payroll, ERP, or similar platforms.

Preferred Qualifications

• Experience supporting the commercial nuclear, energy, industrial, or skilled trades industries.

• Experience with staffing or workforce solutions.

• Experience with Avionte or similar staffing/back-office software.

• Experience with payroll, billing, invoicing, accounts receivable, or purchase order administration.

• Familiarity with ATS and CRM platforms.

• Experience supporting project-based or field service organizations.

Success Characteristics

• Customer-focused with a service-first mindset.

• Highly organized with exceptional attention to detail.

• Strong communicator who builds trust with customers and internal teams.

• Able to manage multiple priorities while meeting deadlines.

• Proactive problem solver who identifies issues before they escalate.

• Collaborative and team-oriented.

• Accountable, dependable, and trustworthy with sensitive information.

• Adaptable and comfortable balancing customer communication with operational responsibilities.

Benefits

• Competitive compensation packages

• 401k with company match

• Medical, dental, vis

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