Field Service Technician/Assembler

About this role

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.

At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.  

Do we have your attention? Keep reading. 

Pace Packaging is seeking a talented Field Service Technician/Assembler to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills.    Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.  

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.  

Do we have your attention?  Keep reading. Pace Packaging   is seeking a talented Field Service Technician/Assembler to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service. The successful candidate will demonstrate excellent technical installation, start-up and troubleshooting skills.    Does this work interest you? • Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery. • Perform in-factory startup\commissioning of Pace machinery at customer location. The technician is required to troubleshoot and make adjustments in order to achieve the machine efficiency rates per the contract. Training plant personnel is required. • Perform in-factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow-up operator training. • Generate detailed service reports. • Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts. • Set up and testing of variable frequency drives, and servo controllers. • Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility • Provide support in the shop as an Assembler during periods when field assignments are not scheduled. • Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties. • If this sounds like you, we want to connect! • High School Diploma, associate's degree in related technical field (mechanical and electrical) preferred. • Strong mechanical and electrical background with custom machine start-up/repair/maintenance experience preferred. • Basic knowledge of Allen Bradley Programmable Logic Controllers. • Ability to read & understand engineering designs, including wiring schematics. • Proficient in Microsoft Office software for technical reports and training requirements. • Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible. • Good problem-solving skills and independent judgment. • Ability to conduct a high-level training program with customer personnel on equipment. • Ability to work independently, maintain a positive attitude and work well with all levels of management and operators. • Willingness to travel greater than 75% of the time, both domestic and internationally.  Non-travel time will be spent working in the plant.

Qualifications: Preferred

Dedicated:  Devoted to a task or purpose with loyalty or integrity

Detail Oriented:  Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic:  Shows intense and eager enjoyment and interest

Team Player:  Works well as a member of a group

Goal Completion :   Inspired to perform well by the completion of tasks Flexibility :  Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter :  Inspired to perform without outside help

Experience: Preferred

3 years: Equipment Manufacturing

3 years: Machine Repair

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Base Salary Range: $30.00/hr - $40.00/hr.  Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively a

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