Field Service Representative

About this role

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Reports into: Director, Program Management Position: Field Service Representative (FSR) Location: Remote

About Us Dedrone by Axon is a partnership between Dedrone, the global leader in airspace security, and Axon, a pioneer in public safety technology. Together, we provide cutting-edge solutions to detect, identify, track, and mitigate unauthorized drones, protecting critical assets, events, and environments worldwide. We are seeking a versatile and tech-savvy Field Service Representative to join our team. This role is ideal for someone with a strong technical foundation who enjoys hands-on work, including deploying and installing advanced Dedrone systems across diverse environments, such as rooftops, fields, and event venues. Be part of a transformative partnership between Axon and Dedrone, providing solutions that redefine airspace security. Gain hands-on experience with advanced technologies in a dynamic and impactful role. Work in a collaborative environment that values innovation, integrity, and performance.

Field Service Representative will be responsible for deploying and installing advanced Dedrone systems across diverse environments, such as rooftops, fields, and event venues. This work will directly support new DHS IDIQ contract

What We Need:

• System Installation and Deployment:

• Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas).

• Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality.

• System Configuration and Testing:

• Configure Dedrone by Axon systems according to site-specific requirements and customer needs.

• Perform system testing and troubleshooting to ensure optimal performance before handover to the customer.

• Provide technical documentation and detailed reporting for installations and troubleshooting efforts.

• Customer Support:

• Serve as the on-site technical point of contact for customers during installations and events.

• Provide training and guidance to customers on system operation and maintenance.

• Respond promptly to customer inquiries and escalate issues as needed.

• Maintenance and Upgrades:

• Conduct routine maintenance and software updates to ensure system reliability.

• Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.

• Collaboration:

• Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions.

• Safety and Compliance:

• Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations.

• Ensure compliance with all site-specific regulations and requirements.

What You Bring:

• Experience:

• 2+ years of hands-on technical fieldwork, including system installations or maintenance.

• Experience working with security systems, sensors, or networked technology preferred.

• Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites).

• Skills:

• Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues.

• Basic understanding of networking, including IP configuration and wireless communication.

• Excellent communication skills to interact with customers and cross-functional teams effectively.

• Knowledge:

• Understanding counter-drone technologies or security systems is a plus.

• Familiarity with Axon’s ecosystem of public safety solutions is beneficial.

• Physical Requirements:

• Comfortable working at heights, in outdoor environments, and under varying weather conditions.

• Ability to lift and carry equipment up to 50 pounds.

• Education:

• Associate’s degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus.

• Work Environment & Travel

• Remote role with nationwide travel 50–70%, including occasional nights/weekends for event support or scheduled installs.

• Preference for candidates located in or near the Mid‑Atlantic region (e.g., VA, MD, DC, PA).

• Public Trust or Secret security clearance preferred.

Benefits that Benefit You

• Competitive salary and 401k with employer match

• Discretionary paid time off

• Paid parental leave for all

• Medical, Dental, Vision plans

• Fitness Programs

• Emotional & Mental Wellness support

• Learning & Development programs

• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, n

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