Field Service Productivity Coordinator (Non-Tech PM)

About this role

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary: $68,000.00 - $93,500.00 Location: Austin,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . 

Role Summary  

The   Field Service Productivity Coordinator   is a   B‑Band individual contributor   responsible for execution and coordination of   Customer Engineering operational support activities   that enable service readiness, uptime, quality compliance, and customer commitments. The role   operates   with moderate autonomy, applies established CE processes and BKMs, and partners cross‑functionally to   maintain   operational discipline and KPI performance.  

Key Responsibilities  

• Execute and coordinate   Service Orders, RTS, TES, and   parts   disposition   in alignment with CE and Supply Chain processes.  

• Maintain   materials, tooling, and   spares   readiness ; lead weekly parts reviews with Spares Planning and FSO.  

• Own   operational KPI tracking and reporting   (SO cycle time, IWN quality, materials aging, training compliance, productivity).  

• Analyze trends,   identify   risks, and drive   standard countermeasures ; track corrective actions to closure.  

• Support   workforce productivity   through scheduling coordination, timecard accuracy, and coverage planning.  

• Maintain   SOPs, BKMs, and CE documentation ; support onboarding, training compliance, and competency tracking.  

• Conduct   quality checks   on IWN documentation, SO compliance, parts handling, and ARK verifications.  

• Prepare materials and summaries for   customer visits, audits, and operational reviews .  

• Own operational administration:   IWN updates,   iCapability   Plus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing , and install base accuracy.  

Scope & Impact  

• Direct impact on   service efficiency, quality, cost, and customer satisfaction .  

• Interfaces with   CE, Supply Chain, Quality, Finance, Training, and Customers .  

• No direct people   management;   may lead   process improvements   and cross‑functional actions.  

Minimum Qualifications  

• Experience in   field service operations, CE support,   logistics , or semiconductor equipment environments .  

• Strong organizational skills; ability to manage multiple priorities.  

• Effective written and verbal communication skills.  

• Proficiency   with service management or workflow systems.  

Preferred Qualifications  

• Experience supporting   Customer Engineers / Field Service Engineers .  

• Knowledge of   materials   logistics , RMAs, TES, and Service Order workflows .  

• Familiarity with   Applied   Materials   CE processes and BKMs .  

• Experience with   KPI tracking and continuous improvement .  

Core Competencies  

• Operational Execution  

• Business Acumen  

• Data‑Driven Problem Solving  

• Cross‑Functional Collaboration  

• Compliance & Quality Discipline  

This position requires full-time on-site work in Taylor, TX  

Additional Information

Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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