Field Service Manager - North Florida

About this role

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences,   diagnostics   and biotechnology?

At Beckman Coulter Diagnostics , one of   Danaher’s   15+ operating companies, our work saves lives—and   we’re   all united by a shared commitment to innovate for tangible impact.

You’ll   thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged   convention   to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years.   Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world.   Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems,   impacting   1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the   Danaher Business System   which makes everything possible.

The   Field Service Manager, North Florida   for Beckman Coulter Diagnostics   is responsible for   directing and leading the field service organization for the North Florida territory of the company’s commercial operations. You will also   be responsible for   all field service resources and service delivery within the defined area   including:   installations and implementations, preventative maintenance, all break/fix service activity, and all proactive post sale service activity. This position will have responsibility for the P&L of the Service business with direct revenue   in excess of   $10M, and costs   in excess of   $5M.

This position reports to the East Service Area Director, is part of North America Commercial Organization (NACO) Field Service team located in North America, covering North Florida (Tampa, Orlando, Jacksonville) and will be REMOTE.

NOTE: MUST BE located in the territory (north of Orlando).

In this role, you will have the opportunity to: • Regularly visit clients and customers to   maintain   customer network and develop new relationships for new opportunities in partnering with sales team • l ead a team of Field Service Engineers, and Field Service Supervisor,   be responsible for   their training and professional development;   establish   goals and   objectives ; lead the recruitment process to bring the right candidates to your team • Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines • Work closely with coordination team to   facilitate   daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload • Manage and resolve high-pressure customer issues, including product performance issues and technical escalations • Deliver impact at the NACO level, by leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements  

The essential requirements of the job include: • Bachelor’s Degree with 9+ years of experience OR   Master Degree   with 7+ years of experience • 3+ years of experience in people management (direct reports) • Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields • Knowledge of customer relationships and customer satisfaction methodologies

Travel Requirements: • This position requires up to 50% flying and/or driving travel, which includes overnight stays.  Travel will primarily be domestic but may occasionally be international.​

It would be a plus if you also   possess   previous   experience in: • Knowledge of the medical diagnostic industry - specifically its trends,   pitfalls   and challenges • Knowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislation

At Beckman Coulter   Diagnostics   we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home.   Additional   information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The annual salary range for this role is   $120,000.00-$135,000.00 . This is the range that we in good faith believe is the range of   possible compensation   for this role at the time of this posting. This range may be   modified   in the future.

This job is also eligible for bonus/incentive pay.

We offer   comprehensive   package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.   The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee   remains   in the Company's sole discretion unless and until paid and may be   modified   at the Company’s sole discretion, consistent with the law.

#LI-AP1 #LI-Remote Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them

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