Field Service Manager

About this role

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: ELSE Regional Manager Americas __ The Area Field Service Manager (AFSM) focuses on operational excellence and profitable growth in the electrical service (ELSE) market. This leader demonstrates accountability for area business performance including health and safety, productivity, quality, and critical financial metrics. 

This role leads a team of high-performing field tech service resources dispatched across the district area to deliver preventive maintenance, troubleshooting, commissioning and modernization solutions for ABB customers. This leader manages workshops effectively in the district to deliver shop-based repairs and modernization offerings.

The AFSM is a strong people-leader with a sharp and focused operational mindset.  They drive a strong daily focus on safe, high quality, timely execution. They communicate frequently and effectively. They collaborate and support other ABB regional service groups and functional teams.  They lead strategic growth priorities in the district area and are passionate about customer success.

The AFSM works closely with Sales and Commercial teams and partners with them to deliver world-class solutions for ABB customers. This leader is comfortable working with teams at customer sites and in ABB facilities.

The work location for the role is Remote from California (preferably Sacramento), or other surrounding areas: Oregon, Washington, and Colorado.

You will be mainly accountable for: • Ensuring customer retention by delivering superior customer service experience in field service activities.

• Driving continuous improvement of field service quality, enabling a first-time-right implementation.

• Steering performance of the field service activities by following up on Key Performance Indicators (KPIs) and driving corrective actions based on them.

• Guiding a continuous improvement culture and the implementation of improvements to achieve service excellence in your area of responsibility.

Qualifications for the role • Bachelor’s Degree in Engineering or Business Field with 5-8 years’ experience, or no degree and at least 8 years of relevant experience

• Knowledge of field service operations a must

• Demonstrated strong leadership skills

• Strong communicator and team-oriented mind set

• Strong planning and prioritization skills

• Must have a strong reputation for customer focus

• Must be familiar with and have practical experience with SAP, MS Word, MS Project, MS Excel, MS PowerPoint, and other office software

• Must be able to read Engineering drawings and specifications

• Experience in dealing with the cultural diversity of a global business environment

• Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations

• Currently authorized to work and live in the US

• Must be willing to travel up to 50% of time

More about us: ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to www.myBenefitsABB.com  and click on “Candidate/Guest” to learn more

Health, Life & Disability • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement • 401k Savings Plan with Company Contributions 

• Employee Stock Acquisition Plan (ESAP)

Time off ABB provides 11 paid holidays. Salaried exempt p

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