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Field Service Engineer (Automation) - Chicago, IL Area

Sartorius

Home Office Illinois | Chicago, IL, US$80k – $100konsite

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About this role

Sartorius is seeking a dynamic entrepreneurial spirited Field Service Engineer based remotely in the Chicago, IL area.  In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market).  You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.  

For more information on the Ambr system please click the link below. https://www.sartorius.com/en/search?search=ambr#24598_24596=ambr

This position's location is specific in the Chicago area. Any change of address located outside of your hired location will require approval in advance.

Must reside within a commutable distance to the Chicago airport.

What you will accomplish together with us: • Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems. • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement. • Perform a variety of in-house service activities in the Delaware office as needed. • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate. • Keep accurate records of time, expenses and work performed. • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details. • Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator • Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory).

What will convince us: • Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology. • Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification. • 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment. • Valid Driver's License and passport or the ability to obtain one. • Experience of electrical, mechanical & I/O fault-finding at system and component level • Experience with automation and or robotics is a huge plus • Understanding of automatic mechanisms and their associated electrical control systems • Must have experience with and be competent in measuring AC/DC voltages. • Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies . • Ability to communicate effectively and establish sound relationships with team members and customers. • A good understanding of mechanical/electrical drawings • Proven problem-solving skills • Ability to effectively train and manage customers in the use of our products • Computer literate and familiarity with MS Office • Good understanding of mechanical and electrical schematics • Installation of software and firmware updates/testing • Customer maintenance/best practice training • Calibration of control systems, e.g. temperature and/or volume • Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous • An understanding of both Mammalian and Microbial cell cultures • Bioreactors and their use to grow cell culture • Experience of configuring PCs and installing software packages (Windows OS)

We value: • Determining the kind of documentation, tools and equipment needed to do a job. • Experience with automated systems such as robotics is a plus • Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus • Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus. • Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. • Identification with our core values: Sustainability, Openness, Enjoyment

Base salary range is $80,000-$100,000 (depending on Skill set and years of experience), plus bonus, and car allowance.

What We Offer As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan T

Salary insight

The midpoint of this range ($90k) is about 33% below the median disclosed salary for Chicago roles listed on ForgeApply ($135k across 1,443 jobs).

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Based on live postings with disclosed pay on ForgeApply; refreshed daily. Not an estimate of this employer's offer.

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