Field Ops Coordinator

About this role

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline’s Zipping Points are partner pickup locations where goods are loaded into Zipline aircraft and delivered to customers in minutes. As Field Ops Coordinator, you will lead field support across the Phoenix metro area, ensuring sites are safe, staffed, maintained, and ready for daily operations.

You will manage Field Support Technicians and own the decisions that improve site readiness, preventive-maintenance completion, service reliability, technician productivity, and partner experience. This is hands-on field leadership, working closely with Flight Operations, Customer Operations, and on-site partners in a changing operating environment.

What You'll Do

• Lead, coach, and develop Field Support Technicians across Phoenix-area Zipping Points, setting clear expectations for safety, technical execution, accountability, and partner interactions.

• Own daily site readiness, including equipment functionality, required inspections, preventive maintenance, cleanliness, organization, and adherence to Zipline operating standards.

• Build schedules and staffing plans that maintain consistent site coverage while balancing labor needs with changing operational demand.

• Troubleshoot field operational and technical issues, make real-time decisions, and coordinate clear handoffs with Flight Operations, Customer Operations, and internal teams.

• Track service levels and field performance data to identify reliability gaps, maintenance risks, and opportunities to improve site performance.

• Implement process improvements that increase preventive-maintenance completion, technician productivity, service reliability, and the experience of on-site partners.

• Maintain relationships with site partners, gather feedback, and resolve issues affecting daily site operations.

What You'll Bring

• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.

• Experience leading or managing teams, including coaching, feedback, and performance management.

• Technical or mechanical aptitude to understand and support field-based systems, equipment, inspections, and maintenance work.

• Sound judgment and comfort making real-time decisions in a fast-changing field environment.

• Clear communication skills and a customer-first approach when working with technicians, internal teams, and on-site partners.

• Ability to work onsite, reside in the greater Phoenix area, and travel frequently throughout the metro area.

• Ability to lift up to 50 lbs, a valid driver’s license, and a clean driving record.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

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