Field Access Manager, Northeast - Long Island / East Rockaway, NY

About this role

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.   We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.   At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title : Field Access Manager, Northeast Job Location: Long Island / East Rockaway, NY

The Opportunity: The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Therapeutic Dermatology Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis.

The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.

Key Responsibilities: Members of the Field Access Management (FAM) team will be responsible for the following: • Optimizing the experience for both the patient and the account

• Assisting with access challenges for patients prescribed Galderma products

• FAMs will educate and support accounts by: •  Providing information and education on Galderma’s patient support services and product access

• Support the execution of strategic and tactical initiatives

• Follow compliance business rules

• Serve as an escalation point for field-based access issues

• Work collaboratively with Key Account Managers, Regional Sales Directors, Market Access and Patient Services colleagues.

• Collaborate with internal and external stakeholders to ensure an optimal patient experience

• Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy

• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Qualifications: Patient Centricity: • Ability to communicate with office staff about patient access challenges and discuss options where possible

• Experience working with patients on specialty products

• Demonstrate an expertise level on access challenges through their experience working on similar role in the specialty biologic market

• Well versed on access challenges for commercial and government plans

Technical expertise the following areas: • Prior Authorization process

• IDN/Health Systems

• Payers/managed care organizations

• Product access for both medical and pharmacy benefit products

• Commercial and public reimbursement

• Specialty pharmacy management

Complexity & Problem Solving: • Collaborate with sales, patient services, market access, and other stakeholders as appropriate

• Identify emerging trends with access challenges within assigned geography and apply insight to development of solutions that support a positive patient journey experience

• Accountable for cross-functional communication internally and externally among a diverse set of customers

• Assist with determining access options for Galderma’s products 

Minimum Requirements: • Bachelor’s degree in relevant field required

• 10+ years of experience in the pharmaceutical industry

• 4+ years in a reimbursement/access role

• Proven experience successfully launching new to market specialty products and resolving difficult access challenges

• Understands utilization management tools, prior authorizations and appeals

• Account management experience preferred

• Cross-functional experience required, proven track record of collaboration and coordination

• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers

• Comprehensive analytical/strategic thinking skills

• Ability and confidence to work effectively and with a sense of urgency

• Adaptability, resilience and tenacity and ability to quickly pivot

• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

Other Requirements/Qualifications: • Experience in biopharma Patient Services or Market Access preferred

• Experience with biologics and specialty products preferred

• Experience in dermatology/immunology preferred

• Launch experience preferred

Physical Requirements and Work Environment This role requires regular travel and the ability to effectively perform work in a variety of professional environments, including customer sites, healthcare settings, conferences, and company locations. Responsibilities may involve extended periods of driving, standing, walking, and presenting, as well as transporting materials necessary to support customer interactions and business objectives. Work envir

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