Federal Government Technical Service Advisor – Security Clearance Preferred

About this role

Federal Government Technical Service Advisor – Security Clearance Preferred   

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.

This role requires being on-site minimally 3 days a week, potentially more as the business needs demand. This role is supporting the US Federal Government, so does require US citizenship and clearance at time of hire or the ability to obtain one.

Key objectives The Advanced Services team provides exceptional outcomes and remarkable customer experience through "forward-looking" technical services to optimize network reliability and performance for designated customers. We are passionate about enabling our customers towards a fast, risk-free deployment of network services. We assist our customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies to improve operational performance and identify/ mitigate major risk areas. Partnering on short-term projects such as recommendation and implementation of new HPE software and hardware features in the customer's network.

Key responsibilities include the following, but are not limited to:

• This role requires you to be a customer advocate within HPE and be a single point of contact for the customer for all post-sales service needs • Stay in alignment with the customer and accounts team concerning the services sales and delivery. • Help support cases resolved as per SLAs and expedite/escalate critical issues among HPE technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution. • Proactively escalates and brings people with required expertise together to bring critical and important issues to closure. • Act as an interlock between Customer and HPE Professional Services, Advanced Services, and Education Services for the services to be delivered to the customer. • Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers. • Conduct Periodic reviews with the customer on HPE service delivery metrics, SLA, and quality. • Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports. • Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans. • Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc.) • Partners with Customers in conducting periodic HPE product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration. • Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software. • Engages with HPE engineering teams to improve potential quality issues with products. • Document and maintain customer network solutions knowledge and educate other internal HPE resources for a better support experience. • Focused on Customer Success • Manage all customer escalations as the single customer point of contact for post-sales activities • Monitor, manage, and

Similar jobs

• Staff Technical Program Manager - Cleared/Security — Databricks · McLean, Virginia; Washington, D.C.
• Security Specialist - Veterans Preferred — Gavindebeckerassociates · Los Angeles, CA
• Security Specialist - Veterans Preferred — Gavindebeckerassociates · Tacoma, WA
• Security Specialist - Veterans Preferred — Gavindebeckerassociates · Malibu, CA
• Senior Technical Program Manager - National Security (Top Secret / Sensitive Compartmented Information Clearance Required) — Blue Origin · Greater Seattle Area | Denver, CO
• Software Technical Project Manager - Secret Clearance — Rocketlab · Long Beach, CA
• Systems Administrator Senior – TS/SCI Required — GDIT · USA NC Fort Bragg
• IT Systems Engineer - Top Secret Clearance — Spacex · Hawthorne, CA