Facilities Support Manager

About this role

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

The Facilities Support Manager is responsible for supporting the repair, maintenance, and overall facility needs of an assigned portfolio of approximately 40–50 Destination Pet locations. This role serves as a primary point of contact between center operations, vendors, and internal business partners to ensure facility issues are addressed safely, efficiently, and cost-effectively.

The Facilities Support Manager will typically manage approximately 150–200 active work orders on a continuous basis and must be able to effectively prioritize competing repair, maintenance, project, and emergency needs across multiple locations.

This position requires strong judgment, organization, communication, technical curiosity, financial awareness, and the ability to independently drive facility issues from initial identification through resolution. We are looking to add a Facilities Support Manager to our team!    

LOCATION : Remote (preferred central or mountain time zones candidate)  

REPORTS TO : Vice President of Commercial Excellence  

PAY: $7 0 ,000 - $ 85 ,000/ annually Depending on Experience  

CORE RESPONSIBILITES:    

Work Order & Portfolio Management  

• Manage the day-to-day facility needs of an assigned portfolio of approximately 40 –50 locations and maintain oversight of approximately 150 –200 active work orders.  

• Manage repair and maintenance requests submitted through Flow Path (CMMS) from initial   submission through completion.  

• Review and prioritize service requests based on scope, urgency, life safety, animal welfare,   business continuity, operational impact, and financial exposure.  

• Coordinate troubleshooting, vendor dispatch, estimates, approvals, scheduling, repairs, and follow-up.  

• Provide remote troubleshooting support to non-technical center teams when appropriate to identify issues, determine next steps, and reduce unnecessary vendor dispatches.  

• Proactively manage aging, delayed, or stalled work orders and maintain accurate documentation of vendor communications, estimates , photos, approvals, invoices, and completion status.  

• Verify completed work aligns with the approved scope before work orders are closed.  

Lease Review & Responsibility Determination  

• Review applicable lease provisions to help determine whether facility repair or maintenance responsibilities are likely the responsibility of Destination Pet or the landlord.  

• Identify when the appropriate internal resource responsible for landlord communication should be engaged and provide relevant lease language, vendor findings, photos, estimates, and supporting documentation.  

• Escalate unclear or conflicting lease language for further review rather than making assumptions regarding responsibility.  

Vendor & Cost Management  

• Source, evaluate, onboard, and coordinate qualified local, regional, and national service providers.  

• Maintain productive vendor relationships while holding providers accountable for responsiveness, pricing, scope, documentation, quality, and completion.  

• Obtain and compare estimates, evaluate proposed repairs, question unclear recommendations, and determine when additional bids or technical opinions are appropriate .  

• Negotiate pricing, scope, scheduling, and service expectations when appropriate .  

• Review estimates and invoices for accuracy and alignment with approved and completed work.  

• Evaluate repair-versus-replace considerations and identify cost-saving opportunities while balancing reliability, operational needs, and long-term facility requirements.  

• Address incomplete work, repeat service calls, warranty issues, billing discrepancies, and vendor performance concerns.  

  Project Oversight - R&M & CapEx  

• Support the planning and execution of small- to mid-scale repair, maintenance, and capital projects, including renovations, remodels, HVAC replacements or upgrades, roofing, flooring, plumbing improvements, and other facility upgrades.  

• Develop and clarify scopes of work, obtain and compare vendor bids, coordinate internal approvals, and monitor project schedules, budgets, and vendor deliverables.  

• Review applicable drawings, specifications, architectural or engineering documents, and vendor recommendations at a practical facilities-management level, escalating technical questions to the appropriate subject matter experts when needed.  

• Coordinate project execution with center leadership and vendors to minimize operational disruption and verify work is completed in accordance with the approved scope  

Emergency Response & Operational Support  

• A ssist center leadership with urgent and emergency facility issues affecting life safety, animal welfare, business continuity, or building operations.  

• Coordinate emergency service providers and communicate status, temporary mitigation measures, expected timelines, and next steps .  

• Exercise sound judgment when determining whether immediate vendor response, temporary repair, escalation, or additional technical evaluation is required .  

• Support locations during HVAC failures, plumbing or sewer emergencies, electrical failures, water intrusion, roof leaks, fire/ lifesafety concerns, and other critical facility events.  

Preventive Maintenance, Inspections & Compliance  

• Support preventive maintenance programs and recurring services for major building systems, including HVAC, plumbing or septic, fire/life-safety systems, pest control, landscaping, and other facility services.  

• Track service schedules and help ensure required maintenance and inspections are completed and appropriately documented.  

• Maintain awareness of

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