Facilities Dispatcher/Scheduler - On Call

About this role

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range: $35.87 - $44.13 Hourly Department: Department of County Assets (DCA) Job Type: On-Call Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): August 20, 2026 The Opportunity: This position will close once 150 applications have been received, regardless of the listed closing date. We encourage early submissions.

This Work Matters…

Are you a responsive problem-solver who takes pride in delivering exceptional customer service? In this fast-paced role, you will manage multiple priorities, generate reports, and learn the ins and outs of building systems. We are looking for an adaptable team member who enjoys tackling unique challenges and is ready to jump in whenever time-sensitive priorities arise.

Multnomah County's Facilities and Property Management (FPM) is seeking an On Call Facilities Dispatcher to join our team, which operates 24/7/365.  

In addition to the hourly rate of pay, On-Call employees will receive a differential of $1.50 in lieu of benefits and be paid at time-and-a-half rate for all hours worked on New Year’s Day, MLK JR Day, President’s Day, Memorial Day, Juneteenth, July 4th, Labor Day, Veteran’s Day, Thanksgiving Day, Christmas.

Applicants must be willing and able to work a variety of shifts, including weekends and holidays. You may be scheduled in advance or on short notice, similar to substitute teaching. The number of hours you work will vary and shifts may be continuous.

As a Dispatcher, you will:  • Receive and prioritize high-volume phone calls, emails, and maintenance requests concerning problems in County buildings, while providing exceptional customer service

• Establish initial prioritization and scheduling by ascertaining severity and impact of the issue

• Generate and track computer-based (TRIRIGA) work orders from initial receipt to closure

• Create equipment and building maintenance plans

• Communicate with trades, Property Managers, Project Managers, and other stakeholders via email, phone calls, and text messages regarding work assignments

• Support tracking of assets, inventory, and processing of invoices

• Monitor personnel locations to coordinate services and schedule

• Provide counter-service to internal and external clients

• Coordinate Countywide inclement weather and snow removal response

• Advise County leadership of emergency situations via Everbridge

• Coordinate schedules and perform miscellaneous clerical tasks such as creating forms, compiling data, and reporting using Google documents, calendar, and spreadsheets

Operationally Essential Position: Employees who have been designated as operationally essential (“Essential”) are required to report for duty regardless of facility closure or curtailment of some or all County operations.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required.  Please be clear and specific about how your background is relevant. 

Minimum Qualifications/Transferable Skills: • Equivalent to completion of the twelfth grade

AND • Proven track record of 3 years delivering customer service using computer-based support systems.

• Ability and willingness to work a variety of shifts, including days, nights, weekends and holidays

• Demonstrated working knowledge of Google documents and calendaring

Preferred Qualifications/Transferable Skills:  You do not need to have the following preferred qualifications/transferable skills to qualify.  However, keep in mind we may consider some or all of the following when identifying the most qualified candidates.  Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills. • Experience and/or training in a computer-based work order management system, preferably TRIRIGA

• Knowledge and experience building reports with Excel or Google Sheets

• At least 1 year experience in building maintenance/property management or equivalent related experience.

Screening and Evaluation  The Application Packet: • A completed online application.

• An uploaded resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

• An uploaded cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.  Please include in your cover letter acknowledgement of your willingness and availability to work a variety of shifts, including weekends and holidays on short notice. 

Note : The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: • Initial review of minimum qualifications : We may do an additional preferred review and/or send out additional supplemental questions to identify those most highly qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Reference checks

Additional Information:  This recruitment may be used to fill full-time, part-time

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