Experience Solutions Designer

About this role

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Professional 308

Pay Range: $75,200.00 - $112,700.00 Job Description

The Experience Solutions Designer is responsible for facilitating and managing projects and initiatives supporting operational infrastructure, technical business requirements, and the design of new services. This role will support comprehensive design, development, implementation, and successful execution of projects within their functional area. This position drives continuous improvement initiatives, large-scale change initiatives, and leads communication efforts to involve and inform the department's leadership team members in their decision-making process.   Essential Functions and Responsibilities: • Plan and manage medium-scale university-level projects impacting segments of faculty, students and operations across departments. • Determine organizational readiness and develop project schedules by analyzing organizational assets, enterprise environmental factors, task dependencies, resource requirements, work breakdown, and departmental strategy and priorities. • Leverage system-thinking approach when presenting to college leadership and primary stakeholders to influence decision making, gain buy-in and support for systemic change that improve faculty engagement and student outcomes. • Responsible for planning, organizing, monitoring, and documenting all phases of projects. • Analyze current state business processes and identify improvement opportunities in policies, business processes, services, and service level agreements. • Collaborate with cross-functional leadership to develop key features of faculty engagement and student-centric models, including modular support/employment models and continuous improvement processes. • Develop and deliver project and solutions updates, communications, and reports used to drive priorities and allocation of resources across WGU departments. • Develop and maintain professional working relations and communication with stakeholders, project team members, departments, and outside contacts. • Ensure projects meet organizational standards and are managed in accordance with applicable policies, processes, and procedures • Documents project deliverables, outputs, and notes that capture why key project decisions were made • Assess project impact faculty and student experience and outcomes. • Deliver financial and quality commitments according to the strategic plan. • Performs other related duties as assigned.

Knowledge, Skill and Abilities: • Demonstrated strong verbal and written communication skills, with the ability to interact and tailor messages effectively with people at all levels of the organization. • Deep analytical knowledge in interpreting multifaceted problems and complex data to meet business goals and objectives. • Strong critical thinking and problem-solving skills while working within a collaborative matrix organization. • Systems thinker who can identify systemic structures contributing to outcomes, identify high leverage activities to impact outcomes, and articulate the implications of business decisions • Proficiency in project management, change management, data analytics • Excellent presentation and communication skills to a broad audience across multiple departments and stakeholders with a technical writing emphasis • Ability to develop a business case and models • Highly organized and detail orientated • Proven ability to take initiative and be both innovative and flexible • Experience leading teams and works well in a team environment • Strong technical and problem-solving skills. • Ability to plan and meet schedules for both individual and collaborative projects. • Ability to create concise, informative reports on projects and initiatives • Ability to clearly document and catalog information and progress on assigned projects • Proficiency with Office 365 applications, live event tools, CRM software, data visualization applications • Design-thinking and documented use of technology-based educational delivery systems • Ability to understand current/changing business processes, participation in defining application and platform functionality. • Ability to build consensus and motivate others.

Competencies: • Works to achieve operational targets within job areas impacting department, function, or office results.​ • Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.​ • Problem Solving & Decision Making: • Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area's effectiveness

Similar jobs

• Staff Experience Designer — Instacart · Remote
• Sr Experience Designer — HP · Palo Alto, California, United States
• Agent Experience Designer — Decagon · San Francisco
• Enterprise Solutions Consultant — Addepar1 · Salt Lake City, UT
• Enterprise Solutions Consultant — Tripactions · New York, NY
• Enterprise Solutions Consultant — Tripactions · Palo Alto, CA or San Francisco, CA
• Enterprise Solutions Consultant — Tripactions · Austin, TX
• Product Experience Designer — Remodelhealth · Indianapolis, IN