Experience Product Manager

About this role

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: The Opportunity Abbott’s Customer & Digital Experience (CDX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

The Product Manager is responsible for defining the roadmap and driving deliver of one or more of the journeys with a given Experience. In defining the journeys, the Product Manager must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

The Product Manager lives and breathes UX, product, services, and technology and can fluctuate between those spaces. This position loves to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact.

This is an on-site position based in Madison, WI; Redwood City, CA; Cambridge, MA; or San Diego, CA.

What You’ll Work On • Be the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the squads are getting the support needed. • Collaborates with squad, Experience Business Lead, and Value Management team to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting. • Collaborate with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define Experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience. • Perform Journey-level experience and technical discovery with support from business partners, experience design, research, and technical teams (may include co-creation workshops and/or prototyping). • Works with Experience Business Lead to adjust digital scope and roadmap – empowered to make final prioritization decisions within a given Journey. Define Epics, User Stories, acceptance criteria – and ensure they are understood by squad. • Groom and prioritize backlog to ensure work is in line with Experience strategy and OKRs. • Understand and help coordinate inter-squad and external dependencies, as applicable. • Define and track digital KPIs based on Experience OKRs. • Prioritize for the squad a backlog of work that includes and is balanced across new development, non-functional requirements and other technical work by leveraging data, research, industry trends, and OKRs/KPIs. • Review work completed by the squad, provide feedback, and accept work, as applicable. • Leads feature demos for stakeholders; provides product expertise, peer training, and consultation where necessary. • Actively participate in all squad ceremonies. • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. • Support and comply with the company’s Quality Management System policies and procedures. • Maintain regular and reliable attendance. • Ability to act with an inclusion mindset and model these behaviors for the organization. • Ability to work designated schedule. • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day. • Ability to work on a computer and phone simultaneously. • Ability and means to travel 10-25% between Abbott’s locations (e.g., Madison, Redwood City).

Required Qualifications • Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study; or High School Degree/General Education Diploma and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree. • 4+ years of experience working in a consulting, project based, or commercial/customer experience role. • Demonstrated ability applying techniques and methods of modern product management, product discovery, and product delivery. • Demonstrated ability to support the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience. • Demonstrated ability to learn multiple functional areas of a business. Understanding principles of Agile/Scrum/Kanban. • Proficient in Microsoft Office. • Ability to translate complex user, business, operational, and technical requirements into clear epics, features, and stories. • Ability to leverage relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning. • Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team. • Strong problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends. • Excellent verbal and written communication skills. Demonstrated ability to perform the essential duties of the position with or without accommodation. • Authorization to work in the United States without sponsorship.

Preferred Qualifications • Proven ability to eng

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