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Executive Business Partner

Klaviyo

San Francisco, CA, USonsite

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About this role

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the team and role

The Executive Business Partner (EBP) provides direct executive support to the CMO and ensures the operational cadence of the Marketing organization is clear, aligned, and prioritized. You will be the trusted owner of the CMO’s time, information flow, and day-to-day operating rhythm — operating at the intersection of a high-visibility C-suite function and a fast-moving go-to-market organization. This means your work carries real stakes: the discretion you exercise, the judgment calls you make, and the quality of the support you deliver directly affect how one of Klaviyo’s most senior leaders shows up. You will build toward proactive partnership by anticipating needs, solving logistical and scheduling challenges independently, and creating structure in ambiguous situations.

In this role, you will:

• Prepare and consolidate materials for key meetings so your leader is well-briefed and able to focus on strategy rather than catching up in real time.

• Track action items and decisions from leadership meetings, proactively following up with owners to drive completion and reinforce accountability.

• Coordinate logistics and execution for team events, all-hands meetings, board preparation cycles, and external appearances — including high-visibility moments tied to the CMO’s external presence (e.g., conferences, analyst briefings, earnings-adjacent activities).

• Serve as the primary point of contact and gatekeeper for the CMO, triaging inbound requests with sound judgment and a deep understanding of their priorities — protecting their time and attention with confidence while maintaining trust with the people who need access.

• Ensure the day-to-day and week-to-week schedule is logical, manageable, and aligned with the leader's stated priorities.

• Travel up to 20%

This is not a traditional administrative assistant role — it is a high-impact, visible, and fast-paced position suited for someone who understands that supporting a C-suite leader is a craft. You will earn trust through discretion, follow-through, and judgment, and you will actively develop your executive partnership skills in one of the most dynamic functions at a hyper-growth public company.

How you’ll make a difference

Strategic impact & meeting excellence

• Prepare and synthesize pre-reads, decks, and briefing materials so your leader enters key meetings fully prepared — focused on the substance of the discussion, not on getting up to speed.

• Track action items and decisions from leadership meetings, proactively following up with owners to drive completion and reinforce a culture of accountability.

• Manage end-to-end logistics (scheduling, agendas, materials, tech, room/virtual setup) for leadership meetings, all-hands, and team events, creating a seamless experience for all participants.

Operational ownership & calendar management

• Manage your leader's calendar with a focus on prioritization and time protection — applying critical thinking to every request, defending focus blocks, and flagging low-value items.

• Review the upcoming schedule in its entirety, proactively identifying conflicts, optimizing sequencing, and ensuring a sustainable and strategically aligned pace.

• Execute within an established operating cadence (e.g., staff meetings, MBRs, planning check-ins), ensuring logistics are tight and the leader's time is used well across each recurring forum.

Influence, communication & stakeholder management

• Serve as the primary point of contact and gatekeeper for the CMO, managing inbound requests with professionalism and sound judgment — elevating what warrants the CMO’s attention, handling what doesn’t, and ensuring the people who need access feel respected in the process.

• Build strong, trust-based relationships with direct reports and key cross-functional partners, becoming a reliable hub for communication and context.

• Attend selected meetings to capture notes, action items, and risks; provide concise, accurate summaries that keep your leader informed on topics they could not attend directly.

• Ensure timely and accurate flow of information to and from the leader's office, eliminating bottlenecks and keeping key stakeholders well-informed.

Problem-solving & proactive support

• Look ahead at the immediate future (day/week) to identify potential needs or problems and address them before they become urgent — ensuring a smooth, uninterrupted workflow for your leader.

• Independently resolve complex scheduling conflicts and logistical challenges, using creativity and persistence to find workable solutions without needing to escalate.

• Demonstrate sound judgment by handling most situations autonomously while correctly identifying the few issues that genuinely require the leader's awareness or intervention.

Tools & technology

• Demonstrate advanced proficiency in Google Workspace and collaboration tools (e.g., Slack, project management software) to organize information, track tasks, and enable effective collaboration.

• Show strong curiosity for AI tools, experimenting with them for basic tasks like summarizing notes and drafting communications — increasing personal productivity and freeing time for higher-value work.

• Use basic data analysis (spreadsheets, dashboards) to track project or operational metrics and provide clear, accessible views that support day-to-day decision-making.

Who you are

• Exceptionally organized and detail-oriented — you

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