ETF Operations Team Leader, AP Services

About this role

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Team Leader, AP Services plays a critical role in supporting BBH's ETF business by ensuring the efficient execution of primary market activity and delivering exceptional service to clients and Authorized Participants. This is the primary oversight role for BBH’s ETF Order Taking function from order placement to order settlement. The Team Leader is also responsible for supporting fund launches for both new and existing clients and managing Authorized Participant (AP) relationships.

The role is highly operational and partners closely with a broad range of teams across BBH, including ETF Product, Relationship Management, Risk, Business Integration, Custody, Accounting, Transfer Agency, and Trade Management, to ensure a seamless client experience.

Key Responsibilities: Client Service • Field and respond to client and Authorized Participant inquiries and escalated issues and serve as the point person for senior level client contacts • Coordinate and participate in client and AP meetings and deliverables • Serve as a key point of contact for external clients with regard to daily servicing inquiries • Identify ways to improve productivity and efficiency to enhance client experience • Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achieved • Work closely with internal Teams to ensure timely resolution of client inquiries and improvement of services levels • Participate in intra/inter-departmental projects and initiatives • Recognize opportunities to achieve greater internal operational effectiveness • Assist in the coordination of new business, product implementations and conversions • Oversee daily ETF operational workflows

Leadership and People Management • Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks • Conduct annual performance appraisals and provide regular feedback based on development plans for direct reports • There will be two employees reporting to the Team Leader

• Develop key internal relationships to proactively aid in the resolution of client issues

Technology/ Products • In-depth knowledge of ETFs strongly preferred • Provide insight for potential workflow and application enhancements • Remain knowledgeable of changing industry initiatives and the regulatory environment • Exhibit a sound understanding of BBH products and services • Provide training to direct reports for the skills necessary to perform relevant job functions • Provide clients with support and insight on new technology, automation tools and products that are made available by BBH • Utilize relevant internal technology solutions to effectively manage client inquiries and support client servicing deliverables

Risk & Control • Provide oversight of all BBH products, services, and key deliverables for assigned clients relationships • Provide oversight and coordinate execution of periodic fund events, conversions or account launches with the appropriate internal departments • Ensure adherence to all established procedures, controls, and best practices • Maintain oversight of internal exception reporting and escalate issues that may impact client servicing

Education, Skill and Knowledge • BA/BS degree (business/finance/accounting concentration is preferred), or equivalent work experience • Minimum of 3 to 5 years of financial services experience • Experience in clients service, trade operations or ETF operations preferred • Prior experience working in a client servicing focused work environment • Ability to prioritize and quickly resolve client needs • Ability to multitask, prioritize assignments and work quickly and accurately in a deadline-oriented environment • Ability to communicate effectively with both verbal and written skills • Technical proficiency in internal and/or web-based systems a plus • Strong analytical ability • Ability to work in a collaborative environment that requires collaboration with multiple teams • In-depth knowledge and understanding of various securities options, accounting standards and ongoing regulatory changes • Knowledge of corporate actions, equity, fixed income, derivative investments, and emerging markets        • Comprehensive working knowledge of Microsoft Office Products

What We Offer • A collaborative environment that enables you to step outside your role to add value wherever you can • Direct access to clients, information and experts across all business areas around the world • Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm • A culture of inclusion that values each employee’s unique perspective • High-quality benefits program emphasizing good health, financial security, and peace of mind • Rewarding work with the flexibility to enjoy personal and family experiences at every career stage • Volunteer opportunities to give back to your community and help transform the lives of others

Other • This role generally operates on an 8:30am-5:30pm schedule (EST) to align with business needs. • Hybrid model; 3x in-office per week. The team's dedicated in-office days are Wednesdays.

    Salary Range $80,000 - $120,000 base salary + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification f

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