Epic Product Operations & Strategy

About this role

ABOUT ABRIDGE

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

THE ROLE

Abridge is growing rapidly, and Epic is the backbone of how our clinical AI reaches health systems, which makes our Epic integration one of the highest-leverage and challenging problems in the company today. Your time will be split between execution (raising the bar on quality + speed across our Epic integrations and build guides, driving thorny Epic issues to resolution, keeping teams shipping with speed) and forward-looking strategy (helping product and engineering leadership see around corners on Epic's next layer of complexity). Day-to-day, you'll be embedded within our Builders org and act as the go-to Epic operating partner for product and engineering leadership, while building close working relationships with Partner Experience, Implementation, and Commercial.

Reporting into the Director of Product of Data Platform, this is a hands-on, high-impact role for a high-EQ, structured thinker who loves building the operating system of a world-class product org.

WHAT YOU’LL DO

Below is a representative sample of current priorities. They may shift quarter to quarter as the team scales.

Execution and process design

- Own the Epic integration problems end-to-end across multiple product and workflow surfaces

- Identify the right APIs and integration patterns, particularly when Epic’s documented paths fall short

- Raise the bar on build guide quality and consistency across our full customer base

- Build the process to surface Epic constraints and risks during discovery, so teams aren't finding them for the first time mid-implementation

Strategy and forward planning

- Ramp up on the thorniest Epic questions, drive them to clear recommendations, and implement end-to-end

- Shift Abridge from reactive execution to proactive planning across all Epic touchpoints (development, testing, integration, and data platform investment)

- Get ahead of the next wave of Epic complexity as Abridge expands beyond notes into more care setting and broader clinical workflows with more sophisticated data needs and Epic touchpoints

Builder velocity and AI enablement

- Shape internal tools such as an Epic "twin" that lets teams test and iterate without waiting on live Epic environments

- Codify Abridge's accumulated Epic knowledge into AI agents that teams can query directly, replacing tribal knowledge and one-off Slack answers

- Build the internal tooling and workflows needed to keep pace as Epic's surface area and our customer count both grow

WHAT YOU'LL BRING

- Deep Epic expertise: 5+ years of at Epic and 2+ years at healthcare tech vendors integrating into Epic. Real-world understanding of Epic integration patterns, customer-to-customer variation, and implementation pitfalls. Comfortable navigating both the technical and operational realities of Epic environments.

- Strategic and hands-on: Equally comfortable operating at quarterly-planning altitude and getting into the technical weeds. Naturally steps into undefined problem spaces and pushes issues through to resolution with full ownership

- Operational builder with greenfield mindset: Creates process where none exists and brings order to ambiguous, cross-team problems. Builds systems and playbooks that prevent teams from repeating the same mistakes.

- High EQ and cross-functional influence: Builds trust and credibility with PM, engineering, implementation, commercial, and customers.

- Incredibly AI-pilled You use AI tools every day, at work and on the side. You try new tools the week they launch and you build systems yourself (scripts, agents, workflows)

WHY WORK AT ABRIDGE?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply

Similar jobs

• Product Strategy & Operations — Vercel · Remote
• Product Operations and Strategy Manager — Abridge · SF Office
• Senior Product Operations & Strategy Specialist — Instructure · Remote
• Product Operations — Andela · North America
• Product Operations — Profound · New York, New York
• Product Operations — Known · San Francisco, CA
• Product Operations Manager — Permitflow · New York City, NY
• Product Operations Manager — Pebl · Palo Alto, CA