Epic Application Analyst – Patient Access (Cadence/Prelude/Real-Time Eligibility)

About this role

Job Posting Title: Epic Application Analyst – Patient Access (Cadence/Prelude/Real-Time Eligibility) ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes The Epic Application Analyst – Patient Access supports Epic applications focused on Cadence, Prelude, and Real-Time Eligibility (RTE). This position supports patient registration, scheduling, insurance verification, eligibility, and front-end revenue cycle workflows through application build, configuration, testing, implementation, optimization, and production support.

Important Employment Information This position is not eligible for employer-sponsored work authorization. Applicants requiring current or future visa sponsorship are not eligible for employment in this position.

Purpose The Epic Application Analyst – Patient Access supports the implementation, maintenance, optimization, and ongoing operation of Epic Patient Access applications, with primary responsibility for Cadence, Prelude, and Real-Time Eligibility (RTE). This position collaborates with clinical, operational, and technical teams to analyze workflows, design system solutions, troubleshoot application issues, and improve patient registration, scheduling, insurance verification, eligibility, and front-end revenue cycle processes.

Responsibilities Application Implementation and Support • Analyze clinical, business, and technical processes to develop system solutions supporting Epic Patient Access applications, including Cadence, Prelude, and Real-Time Eligibility (RTE).

• Manage application upgrades, implementations, optimization initiatives, and assigned projects.

• Provide technical and application assistance to clients and IT staff supporting patient registration, scheduling, insurance verification, and eligibility workflows.

Workflow Analysis and Optimization • Conduct workflow analysis to identify opportunities for improving patient registration, scheduling, insurance verification, eligibility, and front-end revenue cycle workflows.

• Design and implement application solutions to meet departmental and operational needs.

• Collaborate with departments and stakeholders to prioritize development initiatives, enhancements, and workflow optimization.

• Support effective system utilization by aligning application functionality with operational processes.

System Maintenance and Troubleshooting • Maintain and support Epic Patient Access applications, including Cadence, Prelude, and Real-Time Eligibility (RTE).

• Configure, test, troubleshoot, install, and maintain assigned Epic application modules.

• Investigate and resolve application issues involving payer connectivity, eligibility responses, insurance verification, scheduling, and registration workflows.

• Ensure system changes follow established testing, documentation, and change-management procedures.

• Participate in daily production support and implementation activities.

Documentation and Training • Create and maintain comprehensive documentation for assigned applications, configurations, workflows, and system changes.

• Develop, plan, and execute testing for supported Epic Patient Access applications.

• Prepare clear instructions, reference materials, and application documentation.

• Collaborate with IT educators to update training plans, documentation, and user-support resources.

Customer and Vendor Liaison • Serve as a liaison between the IT Department, operational departments, external vendors, and clients.

• Facilitate meetings, provide clear project and application updates, and assist with resolving technical and operational concerns.

• Collaborate with stakeholders to identify application requirements and recommend appropriate solutions.

• Provide project-management support as required.

Mentorship and Additional Support • Serve as a mentor to junior analysts and supervise assigned work efforts as directed by the manager.

• Participate in an on-call rotation schedule and provide after-hours support as necessary.

• Travel occasionally to other offices for user support, training, implementations, and conferences.

• Adhere to internal controls and reporting structures.

• Perform related duties as assigned.

Knowledge, Skills, and Abilities Technical Expertise • Knowledge of Epic Patient Access applications, including Cadence, Prelude, and Real-Time Eligibility.

• Ability to analyze, configure, modify, test, and support Epic software applications.

• Ability to troubleshoot complex application issues, design effective solutions, and maintain system integrity.

• Knowledge of patient registration, scheduling, insurance verification, eligibility, payer connectivity, and front-end revenue cycle workflows.

Project Management • Ability to manage system upgrades, application initiatives, and assigned projects.

• Ability to develop timelines, coordinate resources, manage competing priorities, and meet deadlines.

Workflow Analysis • Ability to analyze workflows, identify inefficiencies, and recommend effective application solutions.

• Ability to collaborate with stakeholders to implement workflow and system improvements.

Communication • Strong verbal, written, presentation, and interpersonal communication skills.

• Ability to serve as an effective liaison among IT teams, vendors, clients, and operational stakeholders.

• Ability to facilitate meetings, provide clear updates, and resolve concerns professionally.

Documentation • Ability to create and maintain comprehensive technical and operational documentation.

• Ability to develop clear instructions, update application materials, and ensure documentation is accessible and current.

Required Qualifications • Bachelor’s degree in Computer Science, Information Technology, Health Informatics, Healthcare Admin

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