Enterprise Payments Governance & Operations Lead

About this role

Career Area: Technology, Digital and Data Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. 

Job Summary:     If you are passionate about building enterprise capabilities that enable growth while ensuring consistency, compliance, and scalability, this is the opportunity for you.

Caterpillar is looking for an experienced payments leader to serve as the Enterprise Payments Governance & Operations Lead, helping establish and scale Caterpillar's Enterprise Payments Center of Excellence (CoE) within Cat Digital. This role sits at the center of how enterprise payment decisions are made across the company, ensuring that business units can deliver customer payment experiences while operating within a consistent set of enterprise standards and governance frameworks.

You will be responsible for operationalizing Caterpillar's enterprise payments governance model, translating strategy into repeatable processes, decision frameworks, and controls that can be consistently applied across business units, geographies, and channels.

Your focus is not on owning individual payment implementations, but on ensuring that payment related decisions across the enterprise are aligned, scalable, and compliant.

You will lead governance activities across enterprise payment initiatives and partner closely with Treasury, Tax, Legal, ERP, Finance, Product, Architecture, and Digital teams to drive consistent decision making, manage exceptions, and establish standards that support enterprise growth.

This is a highly cross-functional role requiring strong facilitation skills, operational discipline, business judgment, and the ability to influence stakeholders. You will play a critical role in establishing the operating model that enables Caterpillar's long-term enterprise payments strategy.

What you will do: • Own and operate the Enterprise Payments governance framework across business units and channels

• Ensure consistent application of enterprise payments standards, policies, and decision frameworks

• Lead the intake and governance review process for payment related initiatives across the enterprise

Establish and manage governance processes for: • Payment Service Provider (PSP) selection and lifecycle management

• Exception review, approval, tracking, and remediation

• Enterprise payment standards adoption

• Governance decision documentation and communication

• Facilitate enterprise decision-making across:

• Treasury (banking, settlement, liquidity)

• Tax (Merchant of Record, indirect tax, entity structure)

• Legal (contracts, regulatory requirements, compliance)

• ERP and Finance (order-to-cash alignment and reconciliation)

• Supporting Digital and Technology Teams

And also: • Coordinate enterprise reviews for new payment methods, payment capabilities, and platform changes

• Partner with the Enterprise Payments Domain and Strategy teams to ensure governance decisions are translated into actionable implementation guidance

• Identify opportunities to improve governance effectiveness, reduce complexity, and increase standardization

• Drive adoption of enterprise payment standards across business units

• Serve as a primary escalation point for governance related decisions and exceptions

• Establish governance metrics, reporting, and performance indicators to monitor compliance and adoption

• Maintain visibility into enterprise payment initiatives and ensure alignment with long-term enterprise objectives

• Support the continued evolution of the Enterprise Payments CoE operating model

Success in this role looks like: • Payment related decisions are made consistently across business units and platforms

• New payment initiatives align with enterprise standards from the start

• Governance processes are viewed as enabling business outcomes rather than creating bureaucracy

• PSP providers are selected and managed through a consistent enterprise process

• Exception requests are reduced over time through stronger standards adoption

• Stakeholders clearly understand governance expectations and decision pathways

• Enterprise standards are adopted broadly across the organization

• Governance decisions are documented, communicated, and implemented effectively

• Treasury, Tax, Legal, Finance, and Digital teams remain aligned on enterprise payment priorities

• The Enterprise Payments CoE is recognized as a trusted partner and strategic enabler across Caterpillar

What you will have:

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.. Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision. Software Product Management: Knowledge of software product management; ability to operat

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