Enterprise AI Programs & Engagement Strategist

About this role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description The AI Outreach & Community Strategist is a senior individual contributor within U.S. Bank's AI Center of Excellence (AI CoE), the enterprise hub that educates, enables, and executes the bank's AI strategy.   This role shapes and stewards the voice, brand, and community presence of the AI CoE, evolving signature programs like AI Conversations and the legacy Champions community into a connected ecosystem that informs, inspires, and engages employees at every level.  

This role operates as a strategic thought partner to Global Learning & Development (GL&D), Communications, Innovation, Developer Experience Tech, Employee Tech Experience, and senior leaders across U.S. Bank. While GL&D owns the enterprise AI upskilling strategy, this role owns AI CoE-specific outreach, community engagement, and brand presence, partnering closely with GL&D's Emerging Technology and AI Upskilling team to ensure AI CoE programs reinforce and amplify enterprise learning priorities. It is a highly visible role for an organized communicator who thrives in fast-moving environments, is energized by senior leadership conversations and large-scale events, and wants autonomy to refine programs and build a vibrant AI community.  

Key Responsibilities  

Outreach Strategy & Brand  

• Define and evolve a unified outreach and engagement strategy that connects AI CoE programs, channels, and audiences into one coherent narrative, positioning the AI CoE as the trusted voice for AI at U.S. Bank.  

• Serve as a cultural ambassador and feedback loop owner, building structured and informal mechanisms to capture employee sentiment, business line needs, and leader perspectives on AI CoE offerings   in close partnership with the AI CoE Enablement and Customer Success teams .  

• Translate insights into program refinements, new ideas, and recommendations to AI CoE leadership, ensuring the Center remains responsive, credible, and indispensable across the enterprise.  

• Hold editorial ownership of the AI CoE SharePoint site and Viva Engage community, including content architecture, voice, governance, and ongoing maintenance.  

• Collaborate with the AI CoE Communications partner on enterprise messaging, campaigns, and channel strategy that connect activity to strategic outcomes.  

Signature Programs & Community Building  

• Own the strategic direction, design, and rebranding of AI CoE flagship programs, including the monthly AI Conversations series and the legacy Champions community.  

• Reposition the legacy Champions community in alignment with enterprise builder community work, ensuring clear differentiation from the new business-line-aligned AI Champions and other builder communities across the bank.  

• Rationalize, retire, or reinvent programs based on impact and audience need, with autonomy to refine and reposition AI CoE offerings.  

• Cultivate relationships across the AI CoE, Innovation (including InQ), Technology, GL&D, Risk, ISS, Communications, and external partners such as universities, vendors, and conference organizations.  

• Represent the AI CoE in cross-functional governance touchpoints specific to outreach and enablement, deferring to GL&D as the lead voice on enterprise AI learning strategy and community ownership.  

Cross-Functional Partnership & Executive Events  

• Operate as a primary connection point between the AI CoE and GL&D's Emerging Technology and AI Upskilling team, Developer Experience Tech, and Employee Tech Experience to align outreach with enterprise learning pathways and persona strategies.  

• Ensure AI CoE programs feed and are fed by the enterprise AI upskilling roadmap, including signature experiences such as Copilot Immersion Experiences and the leader, enabled workforce, and builder personas.  

• Serve as a trusted coordinator and on-the-ground support for AI CoE and enterprise AI learning events, including senior leadership education sessions, research seminars, distinguished speaker series, and sponsored external engagements.  

• Provide hands-on execution support across speaker coordination, logistics, agenda flow, run-of-show, and executive briefing prep for large-scale, executive-facing events.  

• Step in to help run programs when GL&D and AI CoE teams need additional capacity or coverage, ensuring continuity and quality across enterprise events.  

Measurement, Insights & Editorial Voice  

• Develop and refine KPIs for AI CoE outreach, defining what success looks like across engagement, sentiment, reach, and program impact.  

• Produce executive-ready readouts for MBR, MPP, and other leadership forums that connect outreach activity to strategic outcomes.  

• Lead editorial decisions and shape brand voice across the AI CoE digital ecosystem, applying Smart Brevity or equivalent executive communication style.  

• Drive simplicity in everything we do and uphold the highest standards under U.S. Bancorp's Code of Ethics, maintaining current awareness of relevant laws, regulations, and internal policies.  

Basic Qualifications • Bachelor's degree or equivalent work experience

• At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

Preferred Skills/Experience • More than 8 years of relevant experience in outreach, communications, community building, learning and development, or   program   strategy, with meaningful exposure to AI, emerging

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