Enrollment Specialist

About this role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “ Most Admired Company ” in the healthcare wholesaler category by FORTUNE, a “ Best Place to Work ” by the Human Rights Campaign Foundation, and a top  military-friendly company  by Military Friendly. For more info, visit  www.mckesson.com .

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Role Overview

McKesson is seeking an Enrollment Specialist . The Enrollment Membership Services Specialist supports McKesson’s GPO membership operations for Onmark, Unity, PACT, and Pathway, including onboarding, offboarding, program participation, and manufacturer-facing submissions. This role requires judgment beyond transactional processing to evaluate customer structure, eligibility, system data, documentation quality, and stakeholder input to determine the appropriate enrollment path and protect downstream accuracy. Responsibilities include Salesforce triage, cross-functional coordination, audits, report-driven case creation, and tool/documentation maintenance. Success requires attention to detail, sound judgment, comfort with ambiguity, working knowledge of Smartsheet, intermediate Excel skills, and the ability to translate complex GPO and healthcare membership requirements into reliable workflows.

Key Responsibilities

Member Management • Validate member records, required identifiers, documentation, and GPO/program eligibility for accuracy and compliance.

• Manage enrollment and removals for GPOs and/or programs within SAP, Smartsheet, and other CRM tools.

• Complete inactive identifier/member reviews, coordinate stakeholder updates, and support GPO removals as needed.

• Evaluate quarterly which members newly qualify for program participation and work with stakeholders to enroll them in value-added programs.

• Manage stakeholder updates for Address, Legal Name, and/or Hierarchy changes.

• Resolve complex membership scenarios involving customer structure, eligibility, manufacturer requirements, and system data, escalating when business risk or policy interpretation requires review.

• Interpret cross-system data and stakeholder input to identify discrepancies, determine corrective action, and protect enrollment accuracy.

Tool / Document Maintenance • Maintain Smartsheet, CRM tools, dashboards, reporting, and documentation to support accurate processing, automation, metrics, and stakeholder visibility.

• Update documentation, tool guidance, and repeatable workflows as biopharma, program, and GPO requirements change.

• Consider upstream and downstream impacts when updating tools or documentation to reduce rework, delays, and inconsistent expectations.

Daily Request Management • Participate in recurring stakeholder meetings related to membership, GPO operations, and process alignment.

• Triage Salesforce requests, including assignment, prioritization, categorization, escalation, routing, and follow-up based on complexity, urgency, contractual impact, and customer risk.

• Coordinate across Sales, Onboarding, Membership, Master Data, and manufacturer-facing teams to resolve incomplete, conflicting, or time-sensitive requests while minimizing customer disruption.

Additional Responsibilities • Support additional Membership Services or organizational needs as assigned.

Education & Minimum Requirements • Typically requires 4+ years of relevant experience.

• Degree or related equivalent work experience is required.

Critical Skills • Excel Proficiency : Intermediate Excel skills, including XLOOKUP, VLOOKUP, IF, MATCH, and basic nested formulas.

• CRM and Database Systems : Working knowledge of Salesforce, SAP, or similar systems to process requests and update records.

• Communication and Collaboration : Clear communication with internal teams, external stakeholders, and practices.

• Prioritization and Follow-Through : Ability to manage competing requests, meet deadlines, and complete accurate work.

• Customer and Stakeholder Focus : Commitment to quality service, accurate processing, and professional interactions.

Preferred Skills • Smartsheet and Workflow Management : Ability to maintain intake trackers, workflows, and operational reporting that support team visibility and process consistency.

• Data Visualization and Reporting : Familiarity with Tableau, Power BI, or similar tools for dashboards and trend reporting.

• GPO or Healthcare Membership Knowledge : Understanding of GP

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