Enrollment Specialist

About this role

An Enrollment Specialist must be proficient with processes related to Admissions, Registration, Financial Aid, Orientation, Assessment, Business Support, and work effectively & efficiently to resolve escalated issues. Must have in-depth knowledge regarding various areas of the College. Provide knowledge to students about the functions listed above and effectively enroll and transition students into the Ivy Tech community.

Major Responsibilities: • Provide assistance to prospective, applied, and current students covering a wide range of detailed information.

• Handle incoming calls for the Enrollment Center and Tier 3 SmartView ticket escalations from the Blackboard Answer Center.

• Assist students in completing online processes including admissions applications and online orientation, including helping them access information in MyIvy, IvyLearn, and other online platforms.

• Answer questions and assist with inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities, veteran benefits, Pell lifetime eligibility, and questions regarding the financial implications of repeating coursework.

• Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores.

• Answer inquiries related to 1098T, Bookstore accounts, fund disbursements, refunds and withdrawal refunds, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds.

• Escalate complex issues and questions to subject matter experts.

• Make appropriate referrals to other campus departments and campus resources including, but not limited to: Career Services, Workforce Alignment, Advising, Tutoring, and Academics

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards

Hiring Range: • This role is budgeted between $43,000 - $44,000 per year.

Work Hours/Location:    • Daytime hours, evenings and weekends may be required during peak enrollment seasons or as needed

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes: • No waiting period to enroll in benefits.

• Employer contribution to retirement plan.

• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!

• Paid time off: vacation, sick, volunteer, bereavement.

• Paid holidays: 9 days plus winter break between December 25th and January 1st.

• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.

• Full time employees qualify for tuition assistance for higher education opportunities.

• Professional Development opportunities.

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Minimum Qualifications: • Associate degree required

• Two years of relevant experience.

• Must possess strong customer service and interpersonal skills.

• Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

Preferred Qualifications: • Bachelor’s preferred.

• Prefer at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.

• Demonstrated leadership qualities preferred.

Official college transcripts required upon hiring, and employment contingent on acceptable criminal background checks.

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security • 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits • Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance • Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks • Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Bene

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